i can't to do update my macbook air m2 to macos 15 sequoia i have error

I can’t install the Mac OS update, the error “failed to personalize the update” keeps appearing, what should I do?

MacBook Air, macOS 14.6

Posted on Sep 17, 2024 5:50 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2024 7:25 AM

If an error occurred while updating or installing macOS - Apple Support



Too many other people downloading at the same time and Apple Severs are overloaded


Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


Running behind a VPN which may increase Packet losses or corruption of the download 


If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


Best Results are via Ethernet Cable to Router


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences


Worst case - Restart in Recovery Mode and choose Reinstall macOS. This in theory will pull the latest version of Sequoia available and commence the installation.

5 replies
Question marked as Top-ranking reply

Sep 17, 2024 7:25 AM in response to Gurin_Vladimir

If an error occurred while updating or installing macOS - Apple Support



Too many other people downloading at the same time and Apple Severs are overloaded


Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


Running behind a VPN which may increase Packet losses or corruption of the download 


If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


Best Results are via Ethernet Cable to Router


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences


Worst case - Restart in Recovery Mode and choose Reinstall macOS. This in theory will pull the latest version of Sequoia available and commence the installation.

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i can't to do update my macbook air m2 to macos 15 sequoia i have error

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