Apple Intelligence is now available on iPhone, iPad, and Mac!

can not access Iphone 12 - hard reset not working

I can not access my Iphone 12. It has weird squares around the field with date etc. if I touch the screen I hear a voice telling me what date it is. can not enter my code so cannot access my phone. Hard reset is not working... Can somebody help?


iPhone 12

Posted on Sep 17, 2024 10:19 PM

Reply
2 replies

Sep 17, 2024 10:22 PM in response to utshelp

If you cannot access your iPhone 12 and the hard reset isn’t working, start by ensuring the device is charged. Connect it to a power source for at least 30 minutes. Next, try a force restart: quickly press and release the Volume Up button, then the Volume Down button, and hold the Side button until the Apple logo appears. If that doesn’t work, try putting your iPhone in Recovery Mode using iTunes or Finder. If you're still facing issues, consider using DFU mode for a deeper restore. (Remkart) If all else fails, reach out to Apple Support for further assistance.


Oct 1, 2024 11:07 PM in response to utshelp

If you can’t access your iPhone 12 and a hard reset isn’t working, don’t panic. Start by ensuring your device has enough battery. If it’s unresponsive, try a different method: quickly press and release the Volume Up button, then the Volume Down button, and finally, press and hold the Side button until the Apple logo appears. If that fails, connect your iPhone to a computer and use Finder or iTunes to perform a restore. Make sure to back up your data if possible, as restoring may erase it. (Danima) If issues persist, consider visiting an Apple Store for professional help.


can not access Iphone 12 - hard reset not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.