I have tried all suggestions and need help to reset the device. It keeps flashing. I tried connecting via the network port to my mac but no luck. It also seems my remote is not working either.
If you see a continuously flashing status light, that indicates a failure to start up properly. Normally first try a cold restart (disconnect from power for a minute or two). If that doesn’t improve it, then the system software may need to be re-installed externally. Unfortunately, for the 4K models, users can’t do this themselves. Instead, contact Apple Support for assistance. But for the Apple TV HD (4th generation) A1625, users can restore the system software themselves through a USB-connected computer (not the network connection!).
If you see a continuously flashing status light, that indicates a failure to start up properly. Normally first try a cold restart (disconnect from power for a minute or two). If that doesn’t improve it, then the system software may need to be re-installed externally. Unfortunately, for the 4K models, users can’t do this themselves. Instead, contact Apple Support for assistance. But for the Apple TV HD (4th generation) A1625, users can restore the system software themselves through a USB-connected computer (not the network connection!).
I dont have a usb connector on the atv only an hdmi port
The Apple TV HD (4th generation) should have a USB-C port, right above the HDMI port.
Later models (4K) wouldn’t have a USB port.
Identify your Apple TV model - Apple Support
Find your Apple TV model number - Apple Support
For the mentioned issue with Apple TV 4K (A1842, A2169, A2737, A2843), please contact Apple Support. In those cases, you will need their assistance.
How do I connect with support to assist
If the web link doesn’t offer phone or chat options (after an initial form), then see: Contact Apple for support and service - Apple Support.
Contact options and support assistance may depend on your country or country-like region. We’ve seen user reports that it is not the same worldwide.
thank you but I dont have a usb connector on the atv only an hdmi port
must be the latest model then. How do I connect with support to assist as the support app doen t help much in this case. Thanks for your assistance to thus far.
Apple tv 4th gen flashing continuously and unable to connect.
