User profile for user: Foorgy
Foorgy Author
User level: Level 1
17 points

My mac doesn't connect to apple services (safari, app store, music, updates, tv etc) or any other apps that require internet EXCEPT for Google Chrome

Hello everyone!


I have a Macbook Air (M3) running on MacOS Sonoma.


My mac doesn't connect to apple services (safari, app store, music, macOS updates, siri, tv etc) also Telegram Desktop app doesn't connect to the internet, neither does my Spark Mail or Letterbox or basically anything else (see attached screenshots). For some reason only Google Chrome works perfectly fine (writing this from chrome).


I've done some digging and found several possible solutions. Sadly none of them worked.

I've already tried (bare with me):

restarting my mac

connecting to a mobile hotspot

using vpn

not using vpn

disabling all vpns and proxies

turning of most network (and maybe some other) related processes via activity monitor using force quit

starting up mac in safe mode

restarting my router

adding new DNS configurations 8.8.8.8 and 8.8.4.4

giving to all of the keychain certificates that are blue the Secure Layer (SSL) always trust option

reinstalling macOS from recovery mode (AND here is an important detail the safari browser in with the reinstallation instruction DOES have collection to the internet so I have some hope)

checking that my date and time are set to automatic



Also I cannot update my mac because updating requires connection to apple services (to even just check for updates) and I cannot logout of my apple ID because that too requires connection to apple services (although I doubt logging in and out would help).


I've read about resetting SMC but it usually relates to power issues and mostly on intel macs not sure if it would help. Also many guides suggested going to Settings → Network → Advanced but I cannot see the advanced menu anywhere.



Please help. This is my first shiny new mac. I've bought it in spring.


[Edited by Moderator]

MacBook Air (M3, 2024)

Posted on Sep 18, 2024 4:54 PM

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User profile for user: etresoft
etresoft
User level: Level 9
56,716 points

Posted on Sep 18, 2024 5:19 PM

Considering all of the hacking that you've already done, it would be best to simply reset everything. Erase the hard drive and reinstall the operating system. You can restore from backup, but you have to be careful. You can only restore your user files and user accounts. Do not attempt to restore any software, apps, system settings, or "other files". You will have to manually reinstall any files that you can't live without.


There's no way to tell what the cause might have been. You've mentioned a lot of 3rd party software. You might have a lot more that you didn't mention. And it could be malware. Get rid of it all. Then be more careful in the future.

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User profile for user: etresoft
etresoft
User level: Level 9
56,716 points

Sep 18, 2024 5:19 PM in response to Foorgy

Considering all of the hacking that you've already done, it would be best to simply reset everything. Erase the hard drive and reinstall the operating system. You can restore from backup, but you have to be careful. You can only restore your user files and user accounts. Do not attempt to restore any software, apps, system settings, or "other files". You will have to manually reinstall any files that you can't live without.


There's no way to tell what the cause might have been. You've mentioned a lot of 3rd party software. You might have a lot more that you didn't mention. And it could be malware. Get rid of it all. Then be more careful in the future.

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User profile for user: Owl-53
Owl-53
User level: Level 10
103,189 points

Sep 19, 2024 2:12 AM in response to Foorgy

According to your byline " MacBook Air (M3, 2024) "


This is an Apple Silicon computer


Using " Use Erase All Content and Settings "


OP wrote " Resetting requires turning of find my mac which requires connecting to apple ID and I can't do that 🤡 "

This Turning Off Find My during the Erase Assist process


An erase assistant then opens. Follow the onscreen instructions to erase your Mac and restore it to factory settings. Before the erase begins, you will see a summary of all the settings, media, data, and other items that will be erased or turned off. 

  • When asked to sign in with your administrator credentials, enter the password that you use to log in to your Mac. Forgot your login password?
  • You might be asked to enter your Apple Account password so that your Mac can sign out of Find My. Forgot your password?
  • You might be asked if you want to back up your Mac before resetting it. If you want to do that, you can open Time Machine and back up to an external storage device. 
  • Finally, you will be asked to click Erase All Content & Settings to confirm that you want to proceed.



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User profile for user: etresoft
etresoft
User level: Level 9
56,716 points

Sep 19, 2024 5:14 AM in response to Foorgy

Foorgy wrote:

I've been thinking abt this as more of a last resort. I'll do it if there's no other way obviously. But I'll wait some more for possible solutions. Also I'm not sure I'll be able to do it. Resetting requires turning of find my mac which requires connecting to apple ID and I can't do that 🤡

You can boot in Safe Mode, as described here: Start up your Mac in safe mode - Apple Support


This will disable any 3rd party software. It can't undo any configuration changes. Hopefully those aren't severe enough to make the computer inoperable.

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My mac doesn't connect to apple services (safari, app store, music, updates, tv etc) or any other apps that require internet EXCEPT for Google Chrome

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