My account is locked and I can't log out. I contacted customer service for an hour and they didn't solve the problem. They know the password, the security question, everything, but I can't unbind my phone.
[Edited by Moderator]
If customer service cannot do anything then I doubt there's anything we can suggest that will work. You do not say anything at all about the messages you see, and those may provide key information as to the kind of lock. Several kinds you can resolve yourself. I guess Apple may have other, more permanent kinds, in which case you just have to start over with a new account.
● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your Apple Account password - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple for support and service - Apple Support
● If your account says “Account [is] locked”, or it is inactive, that is not the same as it being disabled. You might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626
or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support
According to various posts, Apple may also permanently lock accounts for various reasons. If none of the above apply to you that may be the case here. Contact Apple and ask if that is the situation, but don’t expect them to tell you why.
If it's another reason then post here with details.
If customer service cannot do anything then I doubt there's anything we can suggest that will work. You do not say anything at all about the messages you see, and those may provide key information as to the kind of lock. Several kinds you can resolve yourself. I guess Apple may have other, more permanent kinds, in which case you just have to start over with a new account.
● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your Apple Account password - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple for support and service - Apple Support
● If your account says “Account [is] locked”, or it is inactive, that is not the same as it being disabled. You might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626
or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support
According to various posts, Apple may also permanently lock accounts for various reasons. If none of the above apply to you that may be the case here. Contact Apple and ask if that is the situation, but don’t expect them to tell you why.
If it's another reason then post here with details.
What is happening when you're trying to sign out? Is the sign out button greyed out? Then you would want to turn off screen time restrictions via settings>screen time>content and privacy restrictions and try again to log out
Habuibrahim wrote:
Please, I forget my iCloud password
In the future please start your own topic because answering two different questions in a single one can get very contusing when trying to follow who should be doing what.
This Apple article has instructions for what to do if you have forgotten your Apple account password —> If you forgot your Apple Account password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you don't receive your verification or reset email, read this Apple Support article: If you didn't receive your verification or reset email - Apple Support
"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account."
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. This is a multi-step process. More detail in —> Activation Lockout Issues - Apple Community and My Apple ID is locked, how do I fix it? - Apple Community
This page has telephone numbers for contacting Apple for support and service ➞ Contact Apple for support and service - Apple Support
If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.
Locked my account for no reason, rubbish, will not use it again,I communicated with the customer service staff for an hour, but no problem was actually solved. Are your customer service staff KTV ladies who specialize in chatting with people?I am very angry, why is my account frozen and my phone locked? I can't turn off Find My iPhone. Are you robbers?
If the account is locked you must first get support from apple in order to get the account unlocked I am afraid
I contacted customer service and communicated with him for an hour, but the problem was not solved. What is the role of your customer service?
Please, I forget my iCloud password
My Apple account is locked and I can't log out
