Getting error message in Finder after upgrading to macOS Sequoia

After upgrading to macOS Sequoia I am getting this error message in Finder. It keeps appearing twice on each of my Mac Studio and MacBook Air. I have never installed Google Chrome on my computers, or other Google products.


What is happening and how could I get rid of this error?


[Re-Titled by Moderator]

Mac Studio (2022)

Posted on Sep 19, 2024 5:58 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2024 1:01 PM

I am also getting the exact same error message since upgrading to Sequoia. I also work for the NHS and get emails from NHS Executive (info@Information.nationalhealthexecutive.com) as described later in the thread here. Moving the email to the bin and then back again into the inbox triggers the pop up so it must be something in the email triggering it. I have emails set to not load content directly in privacy settings but disabling this has no effect on the pop ups. I will block the sender of the email and unsubscribe to the emails in the hope that this solves it, but if anyone knows why this is happening it would be useful to know just in case I need to resubscribe to this NHS news letter in the future. Thanks. Just like, Michael this has been driving me nuts as its really inconvenient when sharing your screen during a teams presentation to have these randomly appear for all to see

21 replies
Question marked as Top-ranking reply

Nov 3, 2024 1:01 PM in response to Michael9009

I am also getting the exact same error message since upgrading to Sequoia. I also work for the NHS and get emails from NHS Executive (info@Information.nationalhealthexecutive.com) as described later in the thread here. Moving the email to the bin and then back again into the inbox triggers the pop up so it must be something in the email triggering it. I have emails set to not load content directly in privacy settings but disabling this has no effect on the pop ups. I will block the sender of the email and unsubscribe to the emails in the hope that this solves it, but if anyone knows why this is happening it would be useful to know just in case I need to resubscribe to this NHS news letter in the future. Thanks. Just like, Michael this has been driving me nuts as its really inconvenient when sharing your screen during a teams presentation to have these randomly appear for all to see

Oct 28, 2024 4:10 PM in response to Michael9009

I have been having this happen, too, and it's been driving me nuts. Given this clue, I looked at the HTML in emails that I've recently received (open the email, choose View/Message/Raw Source from the menu bar). Sure enough, I eventually found this:


<grammarly-desktop-integration data-grammarly-shadow-root=3D"true" style=3D=
"text-size-adjust: none !important; -webkit-text-size-adjust: 100%; -ms-tex=
t-size-adjust: 100%;"></grammarly-desktop-integration><iframe id=3D"Fg9LJVx=
i" frameborder=3D"0" src=3D"chrome-extension://ekhagklcjbdpajgpjgmbionohlpd=
bjgc/translateSandbox/translateSandbox.html" style=3D"width: 0px; height: 0=
px; display: none; text-size-adjust: none !important; -webkit-text-size-adj=
ust: 100%; -ms-text-size-adjust: 100%;"></iframe><iframe id=3D"XSaHw3G6" fr=
ameborder=3D"0" src=3D"chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/=
translateSandbox/translateSandbox.html" style=3D"width: 0px; height: 0px; d=
isplay: none; text-size-adjust: none !important; -webkit-text-size-adjust: =
100%; -ms-text-size-adjust: 100%;"></iframe><iframe id=3D"kkH9LYZC" framebo=
rder=3D"0" src=3D"chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/trans=
lateSandbox/translateSandbox.html" style=3D"width: 0px; height: 0px; displa=
y: none; text-size-adjust: none !important; -webkit-text-size-adjust: 100%;=
 -ms-text-size-adjust: 100%;"></iframe></body></html>


It looks like this email includes some HTML tags that on a web page would enable grammarly integration with the Zotero translation chrome plugin, but in Mail cause the "no application found" dialog box to pop up.


Oct 8, 2024 11:49 AM in response to Michael9009

I finally found what triggers the two error messages, by sheer luck and coincidence, but I am not sure why it is happening and how to fix this. It is triggered by a newsletter from NationalHealthExecutive@cognitivepublishing.co.uk which arrives by e-mail to my work Inbox which is setup in the Mail app on my computers running macOS Sequoia.


Luckily, I was working late last night when, at the moment when this e-mail landed in my inbox (see screenshot attached), two identical error messages popped up.


I moved the e-mail to Trash and cancelled the error messages. Then I moved it back to Inbox and the two error messages re-appeared instantaneously. By doing so repeatedly, I could now replicate the problem each and every time.


I reviewed all 145 e-mails received from this address in Trash, by moving them to Inbox one by one, and only a few (less than 10) triggered the error messages. Usually two error messages appeared but sometimes three or only one message. All messages which triggered the messages were received on 3 July, 16, 19, 26 September, and 1, 8 October.


So something in those e-mails triggers the errors. Is it the e-mails themselves the problem? maybe a bug in the Mail app? Or, something in my computer?

Sep 19, 2024 1:51 PM in response to Michael9009

Michael9009 wrote:

After upgrading to macOS Sequoia I am getting this error message in Finder.


Getting this error message in Finder when(?) what are you doing or what are you trying to open when it triggers the error?


Command i

Get info will open a file when selected >

if there is no default application selected to open the file then choose one & Change All

Sep 19, 2024 2:36 PM in response to Michael9009

Michael9009 wrote:

I did nothing. When I unlocked my Mac Studio this morning, it was there. It also popped up on my Mac Studio a couple of days ago, apparently also without apparent reason.

It was the same in my MacBook Air. I opened the lid recently, and the error messages were there.

There were always two windows with these error messages. These neve appeared before I upgraded to macOS Sequoia on Monday.


You can look at "Login items" in Settings , anything related and remove or disable...


I would recommend you can drill down further with—


Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 




Oct 1, 2024 11:24 AM in response to Michael9009

I don't know; like you I don't use any Google products, or even any Safari Extensions for that matter. However, I do know that legitimate software makes no effort to obscure itself behind incomprehensible file names like that one. I only mentioned it because EtreCheck categorized it as such.


Often, it is insufficient to merely disable certain software products. To be completely certain it's not affecting your Mac, I recommend uninstalling it, and verifying that is has been uninstalled by running another EtreCheck report.


On that subject, be sure to select EtreCheck's option to allow full disk access. EtreCheck cannot read certain parts of a Mac's system without Admin credentials — a requirement that should always be taken seriously, and if it were not for the fact EtreCheck is a mere information-gathering and -reporting tool that does not alter a Mac in any way whatsoever, I would hesitate recommending that action.

Sep 19, 2024 2:38 PM in response to leroydouglas

I did nothing. When I unlocked my Mac Studio this morning, it was there. It also popped up on my Mac Studio a couple of days ago, apparently also without apparent reason.


It was the same in my MacBook Air. I opened the lid recently, and the error messages were there.


There were always two windows with these error messages. These neve appeared before I upgraded to macOS Sequoia on Monday.


If they appear again, I will try Cmd-I on the error window and, if anything pops up, I will post here.

Oct 1, 2024 10:26 AM in response to John Galt

Thanks, John. I've had the Keepa Safari Extension for several years and, until upgrading to macOS Sequoia, never had an issue like this.


Also, the following are interesting observations:

  • The error always pops up twice.
  • It appears on both my computers.
  • It has not appeared whilst working on the computers, when they were active.
  • I always found the errors on certain days when I log in to the computers in the morning: the latest occasions on 19th and 26th September, and on 1st October.
  • It never appeared before upgrading to macOS Sequoia.


I will disable Keepa for a while, to see if it makes any difference.


Does anyone have any idea what this URL may mean: chrome-extension://ekhagk|cjbdpajgpjgm-

bionohlpdbjgc/translateSandbox/translateSandbox.html?

Oct 1, 2024 9:32 PM in response to John Galt

I did select Full Disk Access in Settings for EtreCheck and ran the program again. Does anything look unusual this time?


In regard to Keepa... I installed in several years ago as an extension for Safari only. I have been using the Brave browser for approx. 6 months exclusively for YouTube and nothing else. I did not install any extension on Brave, and I have been using it with the default settings.


These error messages started toi appear only after upgrading to macOS Sequoia.



Oct 29, 2024 7:17 AM in response to Jon Bodner

Thanks, Jon. I looked at the HTML code in one of the e-mails that I received and found this:


</table><iframe id=3D"ZtIJJUyl" frameborder=3D"0" src=3D"chrome-extension:/=

/ekhagklcjbdpajgpjgmbionohlpdbjgc/translateSandbox/translateSandbox.html" s=

tyle=3D"width: 0px; height: 0px; display: none;"></iframe><iframe id=3D"SWd=

38f82" frameborder=3D"0" src=3D"chrome-extension://ekhagklcjbdpajgpjgmbiono=

hlpdbjgc/translateSandbox/translateSandbox.html" style=3D"width: 0px; heigh=

t: 0px; display: none;"></iframe><iframe id=3D"s3VW7Suk" frameborder=3D"0" =

src=3D"chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translateSandbox=

/translateSandbox.html" style=3D"width: 0px; height: 0px; display: none;"><=

/iframe><iframe id=3D"NAxS2gSo" frameborder=3D"0" src=3D"chrome-extension:/=

/ekhagklcjbdpajgpjgmbionohlpdbjgc/translateSandbox/translateSandbox.html" s=

tyle=3D"width: 0px; height: 0px; display: none;"></iframe> <img src=3D"http=

s://cognitivepublishing.co.uk/o/AQj_4BUQjb4QGI3HlQ0gAZpDytI-63fod0MBOy3-0uh=

wGTQgdKJgtWJXukBc6gTr/o.gif" height=3D"1" alt=3D"" style=3D"max-width: 100%=

;display: block" width=3D"1"><font color=3D"#1A5638D"></font> <style>@media=

 screen and (max-width:504px){


Luckily, It has not happened again since the 8th, and hopefully it will stay like so.

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Getting error message in Finder after upgrading to macOS Sequoia

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