upgrade to Sequoia 15.0 - "Failed to personalize the software update. Please try again."

I am on a 2020 MacBook Air M1 8GB running Sonoma 14.5. It is not allowing me to update to 15.0 Sequoia giving a simple message:


"Failed to personalize the software update. Please try again."


I called Apple Support and it sounds like there are some other reports of a similar issue. They said to just wait for 15.1.


It's probably time for a clean install anyways, I just don't really want to reinstall software + virtualenvs. I will if necessary.

MacBook Air 13″, macOS 14.5

Posted on Sep 19, 2024 12:12 PM

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16 replies

Oct 7, 2024 9:06 PM in response to leroydouglas

I tried updating through the command line with


sudo softwareupdate -i -a -R


and got the following much more descriptive error:


Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalize the software update. Please try again." UserInfo={NSLocalizedRecoverySuggestion=An error occurred while downloading the selected updates. Please check your internet connection and try again., NSLocalizedDescription=Failed to personalize the software update. Please try again., NSUnderlyingError=0x6000016a0300 {Error Domain=SUMacControllerError Code=7723 "[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)]" UserInfo={NSLocalizedDescription=Failed to personalize the software update. Please try again., SUMacControllerErrorIndicationsMask=0, NSDebugDescription=[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)], NSUnderlyingError=0x6000016a1110 {Error Domain=MobileSoftwareUpdateErrorDomain Code=2 "could not obtain device identity information through SFR installer" UserInfo={NSLocalizedDescription=could not obtain device identity information through SFR installer, target_update=24A348}}}}}


Plenty of into, but "could not obtain device identity information through SFR installer" seems most relevant.

Sep 19, 2024 12:35 PM in response to jacksonwalters

jackson-san wrote:

I am on a 2020 MacBook Air M1 8GB running Sonoma 14.5. It is not allowing me to update to 15.0 Sequoia giving a simple message:

"Failed to personalize the software update. Please try again."

I called Apple Support and it sounds like there are some other reports of a similar issue. They said to just wait for 15.1.



To be proactive you can file a bug report / submit your Apple Feedback here: Product Feedback - Apple



Oct 9, 2024 11:35 PM in response to jacksonwalters

I created a bootable USB with Sequoia on it and tried to install the operating system from recovery mode with it and it still failed with the same error.


In all my searching on this issue, I haven't seen anyone really interpret the detailed error output and figure out the root cause, whether it's a MacController thing or what. Apple really needs to chime in here because none of these workaround approaches have worked - there really is an underlying error that needs to be addressed.

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upgrade to Sequoia 15.0 - "Failed to personalize the software update. Please try again."

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