Stuck on "Complete your Apple Account"

The "Continue" button is greyed out after pressing "Continue" however the screen is stuck. Not able to progress.



[Edited by Moderator]

Posted on Sep 20, 2024 2:30 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2024 7:01 AM

Hi,


here's what had finally worked for me (before tech support called, so not sure whether they could've fixed it remotely):

  • signed out from Apple account via System Settings
  • logged in to https://account.apple.com/ from a Windows PC, removed all billing/card info and set to None
  • rebooted Macbook, started up App Store, and it was a breeze from there with Billing info set to None


This is what it should look like in App Store once you manage to get past the Continue stage:



Hope you can fix the software side issue this way when you get it back/get a replacement.


Regards,

11 replies
Question marked as Top-ranking reply

Oct 15, 2024 7:01 AM in response to jkonan100

Hi,


here's what had finally worked for me (before tech support called, so not sure whether they could've fixed it remotely):

  • signed out from Apple account via System Settings
  • logged in to https://account.apple.com/ from a Windows PC, removed all billing/card info and set to None
  • rebooted Macbook, started up App Store, and it was a breeze from there with Billing info set to None


This is what it should look like in App Store once you manage to get past the Continue stage:



Hope you can fix the software side issue this way when you get it back/get a replacement.


Regards,

Nov 27, 2024 12:06 PM in response to jkonan100

*Solution*


Hi,


This worked for me after support from Apple proved unsuccessful.


First add address details to your account in advance, you can do this through your account payment and shipping section on your settings app.


Then you just need to sign into one iTunes based Apple service with that account on a different device (I used apple music on my Samsung phones browser)


Let me know how it goes, hope this works!

Oct 14, 2024 10:26 AM in response to jkonan100

Facing the same issue with the "Continue" button, have been on Apple chat twice, reinstalled MacOS on their suggestion, to no avail.


I have a phone call scheduled with tech support later this week, please let us "me too's" know if you've managed to find a workaround since the original post.


p.s.: getting a brand new email address and starting from scratch did not help either. Apparently this is something linked to MacOS Sequoia

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Stuck on "Complete your Apple Account"

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