How to fix iPhone 16 Pro Max Stuck on Setup?

I let my 16 Pro Max sit for 1.5 hours thinking it was transferring data. I turned it off and back on and then it started working.

iPhone 16 Pro Max (at the direction of Apple Support) was returned for a replacement. My 1 tb phone would not even power on - completely dead screen). I ordered two, the other 512 gb - which was also non-functional, however, it turned on but stuck on hello till the battery ran down while phone kept getting hotter and hotter. Support directed me to return the 1 tb for a replacement. Today nearly a week after return, after calling Apple, and being disconnected when the agent couldn't answer the question), I find that the replacement phone will not be received until October 17-22. Ordered on first morning, 9-13 at 8 a.m. (EST), delivererd 9-20, returned on 21st. It's as if I have just gone onto the Apple site and ordered a phone today - get in line! Have been using Apple products for years - what a fiasco this has turned out to be with this release. No wonder there is no Apple Intelligence available on release, especially when Apple can't even provide a product that turns on or if it does, freezes and is bricked. I have returned and cancelled the purchase of the 512 tb. I am sure Apple is not concerned, but this is definitely a "BAD APPLE."

I tried turning off the new phone and restarting. It brings you the beginning of the setup process but, this time, all went through perfectly.

I came back here after managing a fix for it and hoping this would help those who have been through the frustration with this issue like me. Here's what you need to do:

Having a MacBook and a cable to connect your iPhone to it, plug your iphone into Macbook.

Please be patient when trying to put your iPhone in DFU mode (it could take more than 10 times like I did, see the image attached about DFU mode screen).

2. a) Press the Volume Up button (quickly no need to hold), then release it.

2. b) Press the Volume Down (quickly no need to hold), then release it.

2. c) Press and hold the Power button until you see the Apple logo on a black screen (if at this step your phone only restarts and then you see the f Hello screen again, please go back to step 2a and re-tried, and you need to be patient).

2.d) Right when you see the Apple logo on step 2. c) press the Volume Down Button (while still pressing the power button) and DO NOT RELEASE THESE 2 BUTTONS UNTIL YOU SEE THE CAPLE CONNECT TO COMPUTER ICON on a black screen (this is the sign that you've successfully entered the DFU mode)

3. Now open Finder on Mac, select your iPhone (left menu Locations) and choose to "Restore iPhone" (if there is a pop-up that appears on your Mac asking to connect your iPhone -> select Allow -> select Restore option) - do not choose "Update"

4. Stay connected after the phone has been restored. Make sure you pass the Hello screen before you can unplug it.

* DFU mode:

* Restore iPhone from Finder on Mac:

* Successfully restored:

It sounds like your new iPhone is stuck on the "Cellular Setup Complete" screen with no way to move forward.

Could you check these two things first?

1. Is your SIM card properly installed?
2. If using a physical SIM, make sure it's inserted correctly. If you're using eSIM, confirm it's fully activated under Settings > Cellular.
3. Is your iPhone connected to a strong Wi-Fi network?
4. Wi-Fi can help with the activation process, so ensure you're on a stable connection.

If everything looks fine, try restarting the phone by holding Volume Up + Side Button and sliding to power off. If it’s still stuck, a force restart might help:

• Press Volume Up, then Volume Down, then hold the Side Button until the Apple logo appears.

For detailed setup instructions, refer to

Apple Guide - Stuck on Restore from iCloud

Apple Support – Set Up Your iPhone

I had some variation of this.

Unboxing, nice experience. Protective screen application, perfect for once! Setup process, still ongoing for 7+ hours…

Initially things went smoothly, my old 12 Pro Max found the new 16 Pro Max, offered to set it up, the speculous blue orb scan worked, and my AT&T # was activated on the 16 quickly. Like others, though, it hung there, with neither device giving feedback other than the spinning fan circle. I foolishly thought it had started data transfer and let them spin, both devices plugged into power, and went to bed.

I woke up after a few hours and checked on progress, there was none. I found these posts and began trying resolutions. After power cycling both phones, I was back to setup, but the magic blue orb no longer worked. The manual code entry did, and it looked like I was making progress. The new 16 then offered to update it’s software to 18.1 Beta (yes, I’m on the beta program, I realize the risk and that part of this is my fault) and I foolishly accepted. I went back to sleep again.

I awoke a few hours later to find the new phone back at hello and the old spinning at nothing. Another round of power of the old phone to resume, this time manual setup didn’t acknowledge on new phone. A hah!, I said, someone here had success with the phones directly connected (c -> lightning) so I cycled both, still no acknowledgement. I removed direct connection, power cycled both again, and after manual code entry finally got the data transfer initiated!

I eagerly waited for the time remaining progress indicator to show… Time remaining: 7 hours! I plugged both into power again. Within 20 mins this 7 hours was down to current estimate of 2, and I’m hoping it will continue to decrease faster than real time so I can use one of my phones soon.

I debated just starting fresh, but had spent a few hours preparing by deleting old, unused apps and reorganizing them all to my liking. I’m glad I chose to start this at the end of the day when the phones weren’t urgently needed. I’m sure I’ll enjoy the new 16 Pro Max, but this has certainly taken the shine off of my new phone experience.

Thanks to all who posted solutions here. For others experiencing the same, try, try again, and persevere!

Yes, I managed to fix this! If your phone is stuck on the passcode showing very briefly and then locking on you, this is how I fixed it: download Apple configurator on your computer and update your phone through that specific app. You will have to put your iPhone in recovery mode, which is done by pressing volume up volume down and holding the power button while you have a USB connected to your computer. Once it’s in recovery mode and you have the Apple configurator app, you will be able to restore your phone from there. It worked for me.

Ok. I had this same issue. Re-booting a million times did absolutely nothing. The phone was getting soo hot too. I went to the cellular store and they could not help either. I finally managed to get it to work by connecting the phone to my PC using itunes. Basically you connect your troubled iphone to the PC with itunes running.

Then you press volume up, then volume down, then press and hold the power button. Now when the phone reboots, it recognizes that it is connected to itunes and you can then begin a update and restore via itunes.

Just check the apple forums of how to reset an Iphone from Itunes and it should work for you.

(P.S. it takes a long time for itunes to update the iphone with the correct IOS 18 software. Think mine was nearly an hour or so....so be patient)

I had same problem on my 16 Pro and finally let it drain to zero. Upon charging a little and trying everything, including Apple telephone support, I brought it to Apple store to return. BUT, they needed to charge it a little to read serial number ( about the only thing the phone would do) and asked if they could plug it into their laptop. Soon after it was plugged into computer, they were able to start the normal wifi install. I asked what they did, special program or what?, and it seems that he did nothing special, as if my phone just didn’t accept plugging

into my iMac at home for help. Best of luck.

[Edited by Moderator]

I had this same problem today and I got it fixed by calling Apple support. I posted this elsewhere

Apple support fixed it for me! They first had me tap the volume up then down then hold power button for 15 seconds to force the iPhone to power down. It did but automatically restarted and the problem was the same.

The solution:

1. hook up the iPhone 16 pro to the computer (I used my MacBook)
2. tap the volume up then volume down then hold the power button for around 25 seconds until you get a plug in screen on the iPhone
3. follow the prompts on MacBook to restore the phone. It’ll have you download the update. Process took about 15 minutes but now I have a working phone!

now I’m trying to transfer my old data to my new phone which is another mountain to climb.

the problem was Apple is sending out these phones without the new update and it’s causing all these problems

good luck everyone! Calling Apple support was such a pleasant experience, hope you get the same.

Just experienced this issue. Waited about 30 minutes, stuck, and fully turned off the new phone by holding the power and volume up buttons. Also restarted the old phone and when turning on the new phone it looked for a nearby phone, found it, and started transferring data after face id setup, etc. Good fix!!!

I received my new 16 Pro Tuesday afternoon. I followed directions for transfer from my 14. Things seemed to be OK. By the time I went to bed at about 10PM it still had the little windmills happily turning. I figured it had to be finished when I got up at 6:00. Nope, windmills still spinning. So I started looking to see if anyone else had the same problem.

ThankYou to the folks that posted here about shut it down. restart and it will get going with the copying of ALL DATA to my new 16Pro in less than a half hour. 👍👍👍👍😌

I don't know the answer to any of these problems because mine was unfixable, according to Apple Support. I returned both of my purchased phones - did not reorder the 512 gb, but waited for a replacement for the 1 tb. It just arrived today, and I am anxious about even taking it out of the box lest another insurmountable malfunction should appear and further erode my trust in Apple products "just working." I haven't read anything from Apple addressing any of these issues to date.

I feel badly for each of you experiencing problems. Does anyone remember when it used to be such a treat to receive a new Apple device? Disappointing now, isn't it?

What a shame!

Hey,

The solution was to essentially hard reset the phone from my Macbook. However, when I tried it at home, it made the problem worse somehow by locking my phone into "troubleshoot" mode.

I ultimately ended up making a genius bar appointment and they did the same thing with their equipment but it worked.

Hope that helps

Mine was bricked out in the same way, and I thought all was lost. But I'm happy to report I was able to get it up and running. You will need an apple computer - I used a Mac Studio, but I'm sure the process is the same for any laptop or desktop:

I plugged into my Mac Studio via USB-C, and then tried the hard reset ( up volume, down volume, hold the lock button), and just keep holding the lock button until even after the apple re-appears, then the screen should display the outline of a MacBook, and indicate a line/connection to the MacBook - and then my Mac automatically prompted me that it would be entering restore/recovery mode. The Mac then downloaded the necessary files, and conducted the reset itself on the phone.

Now, I had to do this a couple of times, but was able to get it working after two or three attempts. Hope this helps!