Problem with updating software on MacBook Air 2020

I downloaded the new update, but when I press "update now" there appears "Failed to personalize software update. Please try again"

MacBook Air 13″, macOS 14.6

Posted on Sep 20, 2024 8:08 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2024 8:25 AM

Try and boot your mac from the safe mode and try the update again


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


1 reply
Question marked as Top-ranking reply

Sep 20, 2024 8:25 AM in response to ppolinaaaa

Try and boot your mac from the safe mode and try the update again


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with updating software on MacBook Air 2020

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.