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I get through everything on my phone during Setup, but when it gets to the Emergency SOS screen during Setup I hit continue and it just freezes at that screen, can’t go back, can’t do anything, I try to do a force restart and it again freezes at that screen. Other people on Reddit are having the same issue.
iPhone 16 Pro Max, iOS 18
Waiting for a long time on the "Emergency SOS" screen before giving up and searching online.
What worked so far is setup the device without using any backup or your old phone, and update to iOS18 latest update as soon as you are done. Then erase everything and reset the phone to restart the setup process. This time use the quick start steps to restore from iCloud. I am currently on the "restore from icloud" screen which looks promising.
Waiting for a long time on the "Emergency SOS" screen before giving up and searching online.
What worked so far is setup the device without using any backup or your old phone, and update to iOS18 latest update as soon as you are done. Then erase everything and reset the phone to restart the setup process. This time use the quick start steps to restore from iCloud. I am currently on the "restore from icloud" screen which looks promising.
This is helpful! I just got mine fixed a min ago. Follow this and you will get the same problem solved!
Ive turned it off and restarted the process three times and still freezing at Emergency sos. Feels like I'm in 2007.
You don't need to do that, just turn off the phone when it gets stuck in Emergency SOS, and start the process again, no need to update.
Just turn off the phone, and start the process again, and it will let you move forward, I did it that way and it worked.
To turn it off, press the power button once, then press power and volume down at the same time for a few seconds
I had the same problem and followed the path with installing without backup, updating iOS, resetting the phone and then retry starting over. I did not make it past emergency screen again (direct transfer or from cloud gave same non-response). Plenty of forced resets along the way. Talked to support - they set up a call today with senior adviser to help solve the problem- went to bed frustrated.
After some sleep I decided to try something else: Bypass my Wi-Fi mesh with Eeroplus, just connect to WI-FI directly. So another reset, but it worked for me, direct transfer is completed.
In retrospect, not clear whether all the other stuff was ever needed; certainly bypassing eeroplus is simpler to try first. I made sure both devices hook up to the same non-Eeroplus wifi when doing this. The call with support will be brief.
me and my family just got iPhone 16 pros an hour ago and I haven’t had any issues with mine so far, but my brother is having issues too. He cant set up his phone cause the screen is frozen and even when I tried to power it off it wouldn’t let me. It would just go back to the set up screen. 🫠
Just got new iPhone today and had this issue, searched and found this thread.
A hard restart solved the issue for me - power down the new iPhone, restart and go through the setup process again. This time it went straight through the Emergency SOS part, and then asked for an iOS update.
That does not work. Go to manual set up. Painful
iPhone 16 Pro Setup Frozen
