My Apple Account is showing as 'Not active'. What can I do?

I can’t logout and login on my device. They say my Apple ID is not active.


[Re-Titled by Moderator]

Earlier iPhone models

Posted on Sep 20, 2024 12:50 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2024 7:56 PM

If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."


you might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support


3 replies
Question marked as Top-ranking reply

Sep 20, 2024 7:56 PM in response to balertey

If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."


you might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support


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My Apple Account is showing as 'Not active'. What can I do?

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