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updated to macOs Sequoia now contacts gone

I updated to macOs Sequoia 2 days ago and none of my 1000+ contacts are visible in the Contacts App. I have an iMac 5K 2020, and my contacts are fortunately on my other devices and in iCloud. After searching Apple Support and the web, the most up-to-date (Aug 28, 2024 or last month) help was on iDownloadBlog (thanks Ankur Thakur) and I tried everything suggested (eg restart, force quit, sign out of contacts on my iCloud settings & re-sign in, rename the Addressbook folder in Library and even to copy the .vcf from iCloud and paste locally.)


Nothing helped. The closest I came was when I tried pasting the copied cumulative .vcf file from iCloud, there was a greyed out or ghost of my contacts visible for a moment behind the dialogue box, but it then became a repeating "No Name" 1000+ times after clicking the blue Import button. (confusing description but the best I could do)


Any ideas? Thx



Posted on Sep 21, 2024 11:44 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2024 10:20 PM

Same here.


Contacts app on MacOs is non-functional after upgrading to Sequoia 15.0 on MacBook Pro M1 Max:

  • Zero contacts remaining on MacOs Contacts app
  • MacOS Contacts app crashes every time I try to add a new contact to On My Mac (via app)
  • MacOS Contacts app crashes every time I try to add a new contact to iCloud (via app)


Other devices all Ok (no issues).

  • All contacts are still on iCloud, and still syncing
  • All contacts are still on iPhone, and still syncing


Standard fixes failed:

  • Confirmed all devices signed into same iCloud account
  • Turned Contacts syncing on and off in System preferences (didn't work)
    • Note: both with and without restarting in between turning back on
  • Signed out of iCloud, restarted and resigned into iCloud account (didn't work)
  • Removed (temporarily) AddressBook folder in Library/Application Support, restarted, had it auto-recreate (didn't work)
    • NOTE: In the Sources folder within that AddressBook folder, I can still see ALL my old contact card files (the app just doesn't want to load them).
  • Removed all com.apple.AddressBook files various Library folders (didn't work)
  • Even experimented with TimeMachine to recover all the above mentioned Library files from before MacOs 15.0 Sequoia install (no effect)


I have not yet tried to reinstall 15.0.

50 replies
Question marked as Top-ranking reply

Sep 25, 2024 10:20 PM in response to dkkerr

Same here.


Contacts app on MacOs is non-functional after upgrading to Sequoia 15.0 on MacBook Pro M1 Max:

  • Zero contacts remaining on MacOs Contacts app
  • MacOS Contacts app crashes every time I try to add a new contact to On My Mac (via app)
  • MacOS Contacts app crashes every time I try to add a new contact to iCloud (via app)


Other devices all Ok (no issues).

  • All contacts are still on iCloud, and still syncing
  • All contacts are still on iPhone, and still syncing


Standard fixes failed:

  • Confirmed all devices signed into same iCloud account
  • Turned Contacts syncing on and off in System preferences (didn't work)
    • Note: both with and without restarting in between turning back on
  • Signed out of iCloud, restarted and resigned into iCloud account (didn't work)
  • Removed (temporarily) AddressBook folder in Library/Application Support, restarted, had it auto-recreate (didn't work)
    • NOTE: In the Sources folder within that AddressBook folder, I can still see ALL my old contact card files (the app just doesn't want to load them).
  • Removed all com.apple.AddressBook files various Library folders (didn't work)
  • Even experimented with TimeMachine to recover all the above mentioned Library files from before MacOs 15.0 Sequoia install (no effect)


I have not yet tried to reinstall 15.0.

Oct 2, 2024 4:25 AM in response to dougchia

The point is, it didn’t wipe all contacts from the Mac. The Contacts app seems unable to display them, regardless of the provider (e.g., iCloud or Google). However, using the Shortcuts app to display contacts showed that all contacts are still on the Mac. The same applies to the Alfred app and Mail. I contacted German Apple Support via phone, and after a few days of investigation, they informed me that this problem is known and should be fixed with version 15.1.

Sep 26, 2024 8:59 AM in response to Ron Klein

UPDATE:


Like others here have posted, I also successfully tested the new user scenario:

  1. Create a brand new user on the exact same Mac (no MacOs changes)
  2. Log into exact same iCloud account.
  3. Open Contacts app. (In my case, address book was fully intact.)


Side note: There also happened to already be a second family user with another iCloud account on this same Mac. There was never any corruption/syncing issues with that account, only on my account, and only for Contacts. It is definitely a user-based issue, and not for all users.


The data for some particular users must have been corrupted during MacOs Sequoia 15.0 install... and despite removing the associated Library files (AddressBook support folder and any com.apple.AddressBook files, etc.), the corrupted data remains somewhere on system.


Hopefully a future update may provide a fix (??), otherwise, the only solution I've found is recreating the corrupted user, then migrate any non-iCloud-synced files over the duplicated user. Fortunately for me, I moved everything non-iCloud to an external drive years ago.

Oct 4, 2024 8:33 AM in response to dkkerr

It seems we must remain patient. Apple put out 15.0.1 sometime yesterday (?) and after performing the update (15.0.1 (24A348) on my M2 Pro 2023 Mini) my contacts from both iCloud-synced address books are still gone.


I hope someone's experience might be different, and if so, that they post their success. But maybe we must wait for the 15.1 update as noted by Leif Jensen-Pistorius





Oct 18, 2024 4:39 PM in response to dkkerr

I have had this issue since the beta versions of macOS 15 Sequoia). I have gone back and forth from Sonoma and Sequoia every time a new version of Sequoia was released. This issue still persists today, October 18th, 2024 with my M1 MacBook Pro Max. I have gone through everything that is listed in this thread unsuccessfully. I have provided feedback to Apple and also discussed the issue with Apple Support. Thus far, I have nothing positive to report.


Should someone find a solution, then please remember to share. Thanks.


Axel F.

Oct 29, 2024 2:38 PM in response to bikinijack

Yes, since these guys didn't read the stuff here. I can only repeat it again and again, it's not about syncing, it's about a strange behavior of the contacts app on macOS (15.0, 15.01 and 15.1) for some people.

I think the only way that helps is to contact support, repeatedly pointing out that this isn’t a syncing issue and that you’re not alone or an isolated case anymore. The big question is why Apple publications, which usually report on every little bug, aren’t writing about this very strange bug. BTW, one option my contact at Apple Support also considered was moving my user account on the Mac to a newly created one. However, they wanted to avoid that. Keep pushing support! This works even without AppleCare. And stop posting fixes for syncing issues here—that’s not what this bug is about. Anyone who reads through this threat from the beginning will see that we’ve already tried all of that **** and much more.

Oct 2, 2024 11:20 AM in response to OCMG

OCMG, I'm sorry your attempts didn't help but I am impressed with your dedication to the process. Thanks for the detailed list of steps you took here.


You asked a question on Sept 27 and I just replied in a separate post but I failed to acknowledge the thread. Best of luck in the coming days or weeks. Thx

Oct 16, 2024 10:41 AM in response to jp_leif

As an alternative to 3-rd party apps, you can always open a web page to iCloud.com and log into your contacts with the same Apple Account as you use for your Mac. You'll see the web version of the Contact app as a choice and any work you do there will be reflected on your other devices. It's not a perfect substitute, but maybe enough to fill in until the fix is in...

Oct 29, 2024 2:12 PM in response to AlWeir

The information and the procedure in the link above does not work in this case. This is because the contacts sync perfectly with the Mac, however, are not displayed by the Contacts app. This issue is bigger than just syncing contacts. I suspect that this involves corrupt data/files that are associated with the Contacts app in macOS Sequoia for some folks. Still in search of a solution….


Axel F.

Oct 1, 2024 7:44 AM in response to Ron Klein

Attempted to Migrate my user account from TimeMachine - this didn’t work either

My thinking was that since I was able to create a new computer account and see all of my contacts in that connected account, migration of my old account after upgrade may be worth revisiting. For those interested in details:


In Sequoia (chose not to downgrade—yet), I

  • Created a new, temporary user account with admin privileges in Users & Accounts
  • Used Disk Utility to run first aid on my Time Machine drive 
    • Just in case inconsistencies in backup existed, fix them
    • Went shopping - it took hours
    • No issues
  • Said goodbye to my user account
    • Shut off Find My Mac just in case?
    • Signed out of my Apple Account and didn’t save copies of anything from iCloud
    • Logged out
  • Logged into temp account, didn’t bother with any Apple Account or Touch ID stuff
  • Started Migration Assistant to make doubly sure I could migrate my user from the Time Machine, pre-upgrade
  • Quit Migration Assistant
  • Logged back into temp account
  • Went to Users & Accounts in System Settings and deleted my old user account. Did not save it.
  • Started Migration Assistant 
  • Selected my Time Machine drive 
  • Under user data, chose the day before upgrade
  • Only chose to migrate my user account from list of items
  • Waited again. About two hours
  • Signed into new “old” account and Apple Account
  • No Contacs!


It should be noted that the last version of macOS Sonoma I was using before upgrade to Sequoia was NOT v14.7. I had chosen to skip the final update prior to upgrade. I wonder if…

updated to macOs Sequoia now contacts gone

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