Native Email App - Sync/Fetch Issue - iOS 18

I concur. 18.3 appears to have fixed the issue. Regarding the "Automatically" setting, the fine print indicates that this is only done when the phone is connected to power and on wifi. I've never used this setting because it was unclear to me what the phone would do if these preconditions were not satisfied. 15 mins is adequate for my purposes.

update to ios 18.3

you should see fetch interval enabled.

It was disabled for me.

@Taittinger1980 sending feedback is always the very first thing I do, before visiting the forums. Sort of an issue is, that feedback for the mobile Mail App is not an option, so you have to write your feedback generally for iPhone.

I also didn't want to reset the complete device, but deleted all accounts, then the app, restarted the device, reloaded the Mail app and set it up fresh. That should be enough for any user to do.

Would you mind trying out the following? Head over to Mail > Notifications > adjust notifications (or maybe manage notifications - my language is set to German). Tap the account to adjust and even if there is a specific sound selected, select it again 'till you hear it. Then send yourself an e-mail to that account and check if you get a notification with sound and maybe vibration-pattern.

That worked for me, sadly only once, but I'm able to repro that.

I have or perhaps Gmail has fixed this issue? I first went into my settings and switched the native mail setting to Gmail. Then I switched it back to the Mail app and turned off all alerts "lock screen', "notification center", and, "banners". I sent myself an email and was then able to get a notification sound. Then I started turning each alert back on by checking that box. First I turned back on "lock screen" then sent a test email to my Gmail account. I again received a notification sound from the Mail app. Then I would go back to Mail app settings and try to check the next box and see if that worked as well. So I checked "notification center" and sent another email. I received a notification sound again. Then finally I checked the last one "banners" and sent ,myself another email. It worked again! Maill app notification sound have returned to my Iphone again. Works when my iphone is locked and unlocked. :)

I recommend sending further feedback to Apple.

[Edited by Moderator]

Me too. In between I realized that every account in use is showing that issue. There is also a Gmail account affected and iCloud, mailbox.org and a Vivaldi-account. The Mail app doesn’t notify with sound or vibration-pattern.

Crossing my fingers for 18.0.1 or 18.1.

I also stopped getting sound notifications from the iOS mail app and I am using a Gmail account. I have worked with apple customer service and they verified all of my settings were correct. Restarting my phone doesn’t work.Deleting and reinstalling my account doesn’t work. Reset network settings doesn’t work. Apple support says that I need to completely erase my phone and reinstall software and then set up from scratch but others I have spoken to tell me that doesn’t solve the problem either. I have submitted feedback several times to Apple feedback. Let’s hope that they listen to the feedback because I don’t think they read the comments on the forums. Just type in Apple Feedback in your browser and fill out the form. If enough people do, maybe they will fix the problem in the next update.

I'm on 18.1.1 using a 16 plus. native email app not getting my google mail at all, not just notifications but not at all even when I refresh. having to add gmail to my phone recently to get the mails sucks. I've done and re-done the fetch / push settings etc. no change. the password is correct because my other things like calendar from google are all syncing correctly.

I'm having exactly the same issue as the original poster, right down to getting notifications when the phone is charging. It's almost like prefetching is disabled to preserve battery regardless of what the settings are. iphone14 pro max. everything working fine before ios18 upgrade.

I also have my issues after the update to iOS 18. Here the Mail App notifies for new incoming email ONLY ONCE, then silence. It affects accounts that don't support push-notifications. The first fetched (polled) mail will be notified for each account that I'm polling, but the next notification will silently be added into the notification-center. Without sound or vibration, I missed a lot of new email. Bad for my me and my partners.

I've checked all settings. Deleted and re-added the accounts. Deleted the app itself and started with a fresh setup, to no avail.

I'm having this same issue with my Yahoo mail. It only refreshes when I go into the mail app. Settings checked, reinstalled mail, etc. This is still happening since updating to a new iphone with iOS18.

Have the same issue but with Gmail. But I also have the issue of not getting a sound notification for anything… it’s really been annoying and yeah, trying to downgrade to 17.7 again… battery life is just horrible. I should have not downloaded 18 tbh

The Apple representative had me do what you recommended and it, too, was unsuccessful and didn’t work. I spent over an hour on the phone, screen sharing, with a tier two technical support representative. He checked ALL of my phone’s settings and app settings and saw that everything was correct. I’m hoping that an update will fix this issue.

I do want to thank you for trying to offer me help 🙏