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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I wanted to do answering online surveys with my husband, but unfortunately, he keeps telling me my phone has virus. He has the same phone that I have and he doesn’t have that problem so I did a free scan and it says that my phone is infected. what can I do to get my phone back to where it needs to be AT&T had a breach so my phone could’ve gotten hacked by there can anyone help me what I can do?
Any pop ups on your phone claiming you have a virus is a scam.
Any link you clicked claiming to scan your device is a scam.
They are ads served to you by a website that you went to.
They are designed to scare you into downloading useless software.
Don’t interact with the pop up, close it.
Don’t download any antivirus apps recommended by the scam ads.
There has never been a virus that can affect an iPhone, so your phone does not have a virus. However, any app that you added to look for viruses is essentially malware.
Ladybeebug2 wrote:
AT&T had a breach so my phone could’ve gotten hacked by there can anyone help me what I can do?
If AT&T, or some other company, had a breach, that doesn't mean that your phone got hacked.
What it means is that criminals got into the computers belonging to those companies – and took information that you probably would not want them knowing. I recently got a notice in U.S. mail from some health care company, saying that they had had a breach where the criminals got names, addresses, dates of birth, and Social Security numbers.
In other words, a treasure trove of information with which to commit identity theft and financial fraud. The crooks would not be "hacking" anyone's phone with this information, but instead would be opening up fraudulent lines of credit, trying to get into people's checking and savings accounts, etc.
AT&T is claiming that this particular breach involves records of calls and texts, but not Social Security numbers, or dates of birth.
AT&T (July 12, 2024) – AT&T Addresses Illegal Download of Customer Data
Here's someone else's take on it.
iPhone pro max
