Unable to upload photos to shutterfly app. after downloading ios 18

Mrsdunlap wrote: I called Shutterfly last week and they said if you try to upload them through Safari not using the app it’ll work and I verified it did work, but the app still doesn’t work

Great information! It confirms that Shutterfly just needs to update their app. Thanks for that!

my mom was having the same problem. It was the HEIC photos that wouldn’t upload. We went into her camera settings and changed it to most compatible. That allows the images to show up as JPEGs. This worked for her. You might try that. I don’t think it’s a Shutterfly issue at all.

Ok, shutterfly has told me this is an apple issue. You have to change your camera settings on the iphone 16 under formats to most compatible and not high efficiency. It is more complicated to switch the ones I already took on the older system, but I found a way my sending them to my mac in the new format.

Shutterfly does not plan to accept heic photos at this time. I do not know the difference between them in either computer or print form. Everything is so much better than my 2 megapixel days.

I had the same issue.

I changed to most compatible, it ONLY works if I upload MANUALLY.

the auto upload just wont start on its own.

When I launch the app, it would say everything is uploaded, but it was the stuff I MANUALLY upload, but the new photos i take.

changing the format to most compatible only will help compatibility for the upload.

But the function of auto upload still doesn't work.

I have different issue with 1SE and the developers were quick to address my issue with a patch fix.

So I did what another person on this feed suggested and changed the setting on my phone to "most Compatible" and then I was able to upload from my phone to Shutterfly without issue.

I called Shutterfly last week and they said if you try to upload them through Safari not using the app it’ll work and I verified it did work, but the app still doesn’t work

Have you contacted the Shutterfly people? That should be way more successful than anything here. They will know why their site isn't getting along. System changes are sent to app developers months before release so that they can test their apps and adjust. They should be able to help.

I am getting the white diamond exclamation points as well. I just chatted with shutterfly support and placed a tech help please. The more they get of these the faster they will fix the issue.

We will see how long it takes.

The problem with that is one the new photos taken with the phone are JPEG’s not the old photos. Therefore, the older photos still can’t be uploaded and two while taking the photos and the more compatible format. They take up more storage on the device. I do believe it’s a Shutterfly issue because I use Snapfish as my back up and I download all the same photos and I’ve downloaded all the new photos I’ve taken since the update on Snapfish without any issues or changing the format

Thank you very much. I must say, this forum thread is amazing. I thought I was doing something wrong. I too hope Shutterfly is updating the app to keep up to date so I can continue using their service.

I just purchased the new iPhone 16 that has the iOS18 and can’t upload to Shutterfly either and my iXpand won’t work either.

I’m having the exact issue. It didn’t begin until I updated my iPhone as well. I really hope they figure this out. I use Shutterfly for all my photo needs.

Same issues! Getting the white diamond without any messages!? 😭