y iMac keeps getting a purple screen and restarts

My iMac keeps getting a purple screen and restarts. Any suggestions, crash report attached.


[Re-Titled by Moderator]

iMac 24″, macOS 15.0

Posted on Sep 23, 2024 1:46 AM

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Question marked as Top-ranking reply

Posted on Sep 23, 2024 9:39 AM

Unplug all external devices except of the power cord and test.


If it startup fine, then you have a bad cable or device that needs to be replaced.


If it still gets purple screen and restarts, then it sounds like a hardware issue that needs service.


To get Service:

Contact Apple Support for help finding a service provider.

https://getsupport.apple.com/?caller=arshw

Or contact your local Apple Service Provider and schedule an appointment.

https://getsupport.apple.com/repair-locations?locale=en_US

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3 replies
Question marked as Top-ranking reply

Sep 23, 2024 9:39 AM in response to Steveqae

Unplug all external devices except of the power cord and test.


If it startup fine, then you have a bad cable or device that needs to be replaced.


If it still gets purple screen and restarts, then it sounds like a hardware issue that needs service.


To get Service:

Contact Apple Support for help finding a service provider.

https://getsupport.apple.com/?caller=arshw

Or contact your local Apple Service Provider and schedule an appointment.

https://getsupport.apple.com/repair-locations?locale=en_US

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y iMac keeps getting a purple screen and restarts

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