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Fully charged 10th generation is flashing apple logo and will not restart or shut down. I have tried the force restart with the volume buttons that did not do anything. Any support would be terrific- It is brand new only used once
iPad (10th generation)
Assuming that you purchased directly from Apple, in most countries you have benefit of being able to unconditionally return your iPad for exchange or refund within 14-days of purchase. If applicable - and you have any concerns whatsoever - you would be well advised to use this opportunity while it remains available to you.
Upon expiry of the 14-day window of opportunity, device failures will be addressed under Apple's standard warranty terms - in which Apple may exchange the iPad for a reconditioned/refurbished device of the same model and specification. You may also have benefit of additional statutory protection that operates in your country/region.
Moving on to your issue, start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.
If the problem fails to stabilise, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:
Restore your iPhone, iPad or iPod to factory settings – Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed - or more recent Apple Devices App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Apple Devices App (Windows PC):
https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS
Use of a PC or Mac computer may be unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Ipad 10 gen flashing apple logo
