You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

iPhone 16 Pro unexpectedly shutdown, and the screen became unresponsive.

I've had my phone for 2 days and I've had very few issues but just now it turned itself off and on again and now the touchscreen is COMPLETELY unresponsive. I just cannot use it at all. I can't restart it. I tried to force restart with the buttons but it told me it would call the emergency services so I quickly put a stop to that. Is anyone else experiencing this?? (and found a fix?)


[Re-Titled by Moderator]

Posted on Sep 24, 2024 9:52 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2024 2:30 PM

My new iPhone 16 just turned off by itself and I was on Facebook… I’ve never had this happen before

95 replies

iPhone 16 Pro unexpectedly shutdown, and the screen became unresponsive.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.