i want to log onto the phone with a new Apple ID but can’t do that until we sign out for the current one. We can’t sign out without the password. We can’t recover the forgotten password as we don’t have access to the email account or phone number.
[Re-Titled By Moderator]
Windows, Windows 10
Deceased Phone? If the owner of the phone is deceased, then you will be able to use the device with appropriate court record/documents.
How to request access to a deceased family member's Apple account - Apple Support
The other instance where you will be able to use the device is if you have the original purchase receipt from Apple or Authorized Apple seller and then you can remove the Activation Lock.
How to remove Activation Lock - Apple Support
Other than that, you will not be able to remove the Apple ID without the credentials. If the Apple ID is yours, there are options using Account Recovery and it is not always needed to have the email account or phone number, but will depend on the information that you can provide to see if it is acceptable. Knowing the email account and phone number would be essential, but you may not need access to them.
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Deceased Phone? If the owner of the phone is deceased, then you will be able to use the device with appropriate court record/documents.
How to request access to a deceased family member's Apple account - Apple Support
The other instance where you will be able to use the device is if you have the original purchase receipt from Apple or Authorized Apple seller and then you can remove the Activation Lock.
How to remove Activation Lock - Apple Support
Other than that, you will not be able to remove the Apple ID without the credentials. If the Apple ID is yours, there are options using Account Recovery and it is not always needed to have the email account or phone number, but will depend on the information that you can provide to see if it is acceptable. Knowing the email account and phone number would be essential, but you may not need access to them.
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Here is: How to use account recovery when you can’t reset your Apple Account password - Apple Support
I wouldn’t be all that hopeful about regaining access here, given how much isn’t available.
How to request access to a iPhone of deceased member's Apple account?
