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iOS Can't Use Microsoft Email BUT... OSX Can??

iOS 18 iPhone X, since 24th September 2024 I can no longer use Mail App OR an INTERNET BROWSER to access my microsoft (Live Mail) emails.


Apple Mail - after it stopped working, I deleted account and tried to add again. Not possible. No way to add live mail account. Tried both 'Microsoft Exchange' and 'Outlook' options.


Even trying to login to Microsoft account using Safari or Firefox in iOS - 'Wrong Password'!!


HOWEVER... using the EXACT SAME LOGIN DETAILS on a 2012 Macbook Pro with Catalina - everything works. Apple mail works and I can login into MS account using ANY BROWSER with my usual username and password.


So, in summary - my username and password for MS account work on Mac OSX but no longer work in iOS.


What is this insanity?


Can anyone help??

iPhone XS Max, iOS 18

Posted on Sep 25, 2024 11:56 AM

Reply
1 reply

Sep 25, 2024 1:28 PM in response to John__Watson

John__Watson wrote:

iOS 18 iPhone X, since 24th September 2024 I can no longer use Mail App OR an INTERNET BROWSER to access my microsoft (Live Mail) emails.

Apple Mail - after it stopped working, I deleted account and tried to add again. Not possible. No way to add live mail account. Tried both 'Microsoft Exchange' and 'Outlook' options.

Even trying to login to Microsoft account using Safari or Firefox in iOS - 'Wrong Password'!!

HOWEVER... using the EXACT SAME LOGIN DETAILS on a 2012 Macbook Pro with Catalina - everything works. Apple mail works and I can login into MS account using ANY BROWSER with my usual username and password.

So, in summary - my username and password for MS account work on Mac OSX but no longer work in iOS.

What is this insanity?

Can anyone help??

Yes Microsoft support can help assist with their product or look at the help forum.

iOS Can't Use Microsoft Email BUT... OSX Can??

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