Deleted Apple ID accound and I can't log out of my account

Some time ago I had requested to delete my little brothers kid apple id and i somehow forgot to logout and now I can't use any of the apple services like app store anymore. I tried to reset it but again it request de password of the apple id wich no longer exist. I have to mention that it is a second hand phone I don't got the original box, I have one from the reseller. I've also tried to sent a request to apple but I cant pursue with the procedure.

Posted on Sep 26, 2024 10:24 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2024 10:38 AM

From the document --> How to delete your Apple Account - Apple Support

"Make sure that you sign out of all your devices to avoid issues with apps that use your Apple ID account or iCloud. After your account is deleted, you can't sign out of iCloud or turn off Find My iPhone Activation Lock on your devices. If you forget to sign out, you might not be able to use your device when your account is deleted."


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller (I am not familiar with the company you present in the image, nor can I read what it says) If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot get it unlocked, you will have to buy a new phone. Apple has no way to tell you are not just somebody in possession of a stolen phone making up a story.




1 reply
Question marked as Top-ranking reply

Sep 26, 2024 10:38 AM in response to velicu225

From the document --> How to delete your Apple Account - Apple Support

"Make sure that you sign out of all your devices to avoid issues with apps that use your Apple ID account or iCloud. After your account is deleted, you can't sign out of iCloud or turn off Find My iPhone Activation Lock on your devices. If you forget to sign out, you might not be able to use your device when your account is deleted."


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller (I am not familiar with the company you present in the image, nor can I read what it says) If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot get it unlocked, you will have to buy a new phone. Apple has no way to tell you are not just somebody in possession of a stolen phone making up a story.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Deleted Apple ID accound and I can't log out of my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.