Text messages don’t alert when iphone 13 is locked

I've have an issue where when my phone (iPhone 13) is in locked screen, the phone does not play a sound or display a banner when a message is received. The phone is NOT in do-not-disturb/silent mode, nor are the contacts set to do-not-disturb. The phone receives notifications and banners normally when the screen is unlocked, but if the phone screen is locked it does nothing when a message is received. (the phone receives phone calls no problem when the screen is locked). I do not get email notifications when a message is received and the screen is locked. I do get the notification in my Apple Watch. Is there some setting in Watch that I have changed that caused this?

iPhone 13, iOS 17

Posted on Sep 26, 2024 1:00 PM

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Question marked as Top-ranking reply

Posted on Sep 26, 2024 1:06 PM

If your iPhone is locked or asleep, then notifications will be sent to your Apple Watch. If the iPhone is unlocked and awake, then it will get the notifications. That's how the system is designed. See:


Notifications on your Apple Watch - Apple Support


Regards.

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Text messages don’t alert when iphone 13 is locked

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