Failed to create activation request

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Level 1

5 points

Failed to create activation request

Hi,

My iMac is stuck on the "Activate Mac" window with the error "Failed to create activation request."

This occurred after I forgot my Apple ID password and attempted to connect with a restore from an external hard drive. Unfortunately, during the process, I accidentally initiated a restart. Since then, the iMac remains stuck at the Activation window and won't progress further. I've tried restarting several times and attempted to boot from the Macintosh disk, but nothing has worked.

Is there any way to resolve this without losing the data?

Thank you!

iMac 24″, macOS 14.1

Posted on Sep 27, 2024 11:57 PM

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Answer 1

Owl-53

Level 10

102,955 points

Sep 28, 2024 2:10 AM in response to Terra7789

Predicated on user byline >> iMac 24″, macOS 14.1 " this is an Apple Silicon Computer - right ?

If you can't reset your Mac login password

Apple Silicon M1 / M2 /M3 Computer

Choose Apple menu > > Shut Down

If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.

Do not attempt a Restart to access this feature.

The computer Must be Shutdown and pause for about 10 seconds before moving forwards

Press and hold the power button on your Mac until you see “Loading startup options.”

Click Options, then click Continue.

Top Tool Bar >> Utilities >> Terminal

Type resetpassword as one word and no spaces

Press Return key

Follow the prompts and remember the New Password

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