Ring app doesn’t work on iPhone 16 pro max

I had this same issue. It's not a Ring or Apple issue. Go to Settings, then Apps. Search through Apps until you find Safari. In the section that says Block Pop Ups, ALLOW Pop Ups. This will allow the 2 Factor ID Box to appear so you can complete your sign in.

Rand1567 wrote:

The Ring app does not work on the IPhone 16 pro. I can sign in on my old iPhone and on my computer. But IPhone 16 is blocking my sign in. This is NOT a Ring issue. The problem started with my new iPhone 16. I reinstalled the Ring app and turned the phone off and back on. iPhone 16 is blocking my sign in.

The Ring app works perfectly on my iPhone 16 Pro and 16 Pro Max. Apple doesn't own the Ring app. If you are having an issue with it, contact Amazon for help with their app. It's NOT an iPhone issue as again, it works just fine on our iPhones.

Do you use a VPN on your iPhone? They aren't needed and often cause issues. If you do, turn it off at a minimum, better yet, remove the VPN profile on your iPhone, then see if you sign into the app.

It’s either due to your phone blocking cookies (shame on Ring), private relay, private wifi address, and/or limit IP address settings. I would disable them one by one until your connection is restored. For me personally, private relay has caused way more problems than good.

I understand why Apple releases these security features but, they shouldn’t automatically be enabled and Apple should do a better job of explaining how they work and what issue they may cause with your home network and device interaction.

The Ring app works just fine on my iPhone 16 Pro Max, and Apple doesn't own Amazon, or their app. So waiting for Apple to fix anything with another companies app isn't going to happen. I'd delete the app, then download it again and see if that resolves the issue for you.

Coffee-shop VPNs are too often problematic generally, too often providing negligible benefits over iCloud Private Relay or such, and while too often pretending to be something other than poorly-written metadata collection malware.

Some apps and some web services detect VPNs, and will block that access, whether that block due to the risks of metadata collection, or due to malicious activities arising via VPN, or potentially both.

When things get weird, or when troubleshooting, or when networking generally or network-connected apps specifically get funky, remove the “coffee shop” VPN, and test again.

If removing the VPN fails to resolve an issue with a third-party app, and if removing and restarting and reinstalling the app doesn’t resolve the issue with the third-party app, contact the app vendor support.

Contact Ring for support with their product -

https://ring.com/support/contact-us?srsltid=AfmBOoocu9oWtvzoWFETBuWeziA7YebkgDgLbMrJS1Gyv4Qz_h4jcoC_

Has nothing to do with the VPN. It's a simple fix by allowing permissions with the Safari Browser. Again, NOT a VPN issue!!!

The issue with accessing the Ring app has NOTHING to do with the VPN. The user just "simply" needs to adjust their Safari pop-up permissions.

The Ring app does not work on the IPhone 16 pro. I can sign in on my old iPhone and on my computer. But IPhone 16 is blocking my sign in. This is NOT a Ring issue. The problem started with my new iPhone 16. I reinstalled the Ring app and turned the phone off and back on. iPhone 16 is blocking my sign in.

Barber7272 wrote:

What do you mean when you say, VPN isn’t needed?!?!

Exactly what I said. iPhone doesn't need and often doesn't work well with VPN's at all. iPhone is all about security to begin with. VPN's on iPhone often cause connectivity issues. Said as simply as possible, if you have a VPN on your iPhone, you don't need it, unless it is absolutely required by an employer or school and if they require one, they should provide it and manage it.

I’m not really pro or con VPN (it all depends on your use case and to each their own).

That said, making blanket statements like VPN isn’t needed on Apple devices is somewhat misleading. I can think of a litany of issues/complications that can be resolved by using a VPN (ie. geofencing, total IP protection, and as you mentioned accessing intranet systems).

Also, saying VPNs cause issues with Apple software and devices isn’t 100% accurate as well. My iPad/iPhone, iMac, and MacBook Pro all work just fine with a VPN. Actually, I have way less networking issues with a VPN than I do with Apple’s Private Relay and Private WiFi Address features.

That said, I would agree that the majority of users don’t need a VPN, especially if they are simply using it as an added security measure.

Experienced the same with my IPhone 16. I can access the ring app no problems on my old iPhone 12. And can access on my computer. It’s a IPhone 16 issue.

Ring won’t work on my iPhone 16 pro. Will apple fix this?

What do you mean when you say, VPN isn’t needed?!?!

Did this work? Experiencing the same issue. Signin is not pulling up the keyboard.. even that browser pop up blocked approach didn’t work. Any suggestion?