Apple Earphones Warranty Replacement?

Question

Level 1

13 points

Apple Earphones Warranty Replacement?

I bought a pair of Apple Earphones back in June, as my original pair finally died on me. I've had this pair for two months, and they have started to break on me. (Audio cuts in and out, somethings seems wrong with the jack). I still have the box and the receipt.

Anyways, I'm wondering how I would go through with the warranty replacement? Would I have easier time going to an Apple Store, or would the online be easiest? If I choose the online route, what would be my serial number be? (My iPod Touch is a few years out of warranty).

Thanks for the help. I really don't have the money to spend right now on new headphones...

MacBook Pro 13inch (2.53GHz), Mac OS X (10.6.4)

Posted on Aug 26, 2010 12:00 PM

Reply

Answer 1

ivan54

Level 4

2,894 points

Aug 28, 2010 9:30 AM in response to Michael4824

Hi Michael,

If you do have an Apple Store or Authorized Service Provider close by, that would be my first choice. With your receipt in hand it seems straight forward for warranty verification. Normally you would use the serial number of the device you use it with for service. With a walk in and the receipt, it seems it would eliminate any questions.

Of course if you are going to an Apple Retail Store, remember to make the Genius Bar appointment first online.

You could also call AppleCare, 800-275-2273.

ivan

Reply

Answer 2

Michael4824 Author

Level 1

13 points

Aug 28, 2010 4:00 PM in response to ivan54

Alright, under the "Make a Reservation", I have the choice between "Mac", "iPod", "iPhone", or "iPad". Since their headphones, it would be under iPod, right?

Thanks for the help!

Reply

Answer 3

ivan54

Level 4

2,894 points

Sep 2, 2010 6:50 AM in response to Michael4824

Sorry for not seeing your last question. I was out. Yes, iPod should be fine.
Of course by now, hopefully you have the replacements.
And thanks for the star!
ivan

Reply

Answer 4

Cyphin

Level 1

40 points

Sep 8, 2010 3:24 PM in response to Michael4824

Ya Apple is pretty good about warranty replacements, I bought a pair of apple in ear earphones about 6 months, for some reason this recent time I worked out sweat killed my remote completely, made an appointment went into the Apple store, right then and there they gave me brand new replacements with the case and different head sizes. Apple makes some stupid design flaws but they'll replace it as many times as you ask/ 🙂

Reply

Answer 5

Oct 7, 2010 12:58 PM in response to Michael4824

if I bought it from the other shop that is not the apple store and i've already lost my bill. How can I do?
Can I go to the apple store to replace a new one?
ps. I've bought the apple earphone with remote and mic since 1october2010 and the cable was broken on 6october2010. Please help me.

Reply