When I click the tree icon the tree appears on the screen for no more than 26 seconds. I was advised to delete and reinstall but am fearful of doing that should the back up not work and I lose many years of research.
iMac 21.5″, macOS 15.0
I have Family Tree Maker 2019 as well. The specific version when viewed in the menu bar at Family Tree Maker > About Family Tree Maker is reported as Version 2019 (24.2.2.560). I have no problem viewing the tree and it remains on the screen. I have tested it by leaving it open for the last 10 minutes.
You definitely want to make sure you backup your information by using the File menu. This won't overwrite any current information and will create a new data file. Make sure all options are checked so the backup file includes all of your media. I can't offer any additional information then what has been given to you by MacKiev, but can confirm the app works fine for me on Sequoia with no warning messages. I understand not wanting to lose 20 years of research.
If you do decide to remove and install Family Tree Maker again, they do provide this Support Article to restore from your backup. They also say there may be issues with AntiVirus software, so if you are using any, I would remove that and test Family Tree Maker again.
https://support.mackiev.com/487839-Restoring-from-a-Backup-in-FTM-2017-and-FTM-2019
Letting you know- following the Sequoia update I was still unable to open my tree, I took the plunge, uninstalled , downloaded and installed the programme which automatically installed the backup. All appears to be working perfectly- the best gift I could receive for my 91st birthday.
ceduna007 wrote:
When I click the tree icon the tree appears on the screen for no more than 26 seconds. I was advised to delete and reinstall but am fearful of doing that should the back up not work and I lose many years of research.
Are you talking about the Ancestry web site? No, you should not delete and reinstall. That website is awful.
Maybe try it in Chome and extract all of your data from it.
I can access my Ancestry family tree on both the Ancestry website with Safari and the Family Tree Maker app using Sequoia.
No, not the web site, where I no longer have a tree, on my iMac using Family Tree Maker 2019 with all the updates.
MacKiev advised me to delete and reinstall- which would mean I lose all the data collected over the past 20 plus years.
Further to my reply- each time I attempt to open the tree a pop-up appears with lots of information to send to Apple - which I do. It begins with: Problem Type: Sequoia Compatibility
Mac OS X Version: macOS 15.0
Mac Type: iMac
Thanks for the update and super glad everything worked out. I understand how important the data is, as I have spent many years on my family tree as well. It is difficult to delete the app if there is any chance of losing that data, but at least you were able to create the back up just in case.
No Etresoft. The tree on my iMac. It was working perfectly until I installed Sequoia. I no longer have a tree on Ancestry's web site
Thank you for your replies especially the restoring link- much appreciated. No, I don't have anti virus installed.
No problem. Did you verify if your version number is the same as mine?
Yes it is the same version.
I am unable to open my Ancestry Family Tree
