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Mail unable to verify account name or password

Mail unable to verify account name or password despite account working on iPhone and iPad!

iMac 27″ 5K, macOS 13.7

Posted on Oct 1, 2024 6:20 AM

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9 replies

Oct 2, 2024 3:22 PM in response to Big Dave 462

First, open Mail. Next, click on the Mail heading at the top to open that menu. Now click on Settings. In the Settings panel that opens, click on one of the accounts you are having trouble with. Now, click on Server Settings in the Account window. If "Automatically manage connection settings" is checked, uncheck that for both Incoming Mail Server and Outgoing Mail Server. Re-enter you account password for both servers. Also be sure your User Names and Server Host names are correct. For most servers, Authentication should be set to Password. Click Save if that is needed, then close this panel and try downloading mail.

Oct 2, 2024 10:12 AM in response to Big Dave 462

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Oct 2, 2024 1:59 AM in response to Big Dave 462

Much like Apple


When using a Non Apple email client ( application ) to access Apple iCloud email


You may need to create a Application Specific Password in live.co.uk and outlook.com


You would require using your web browser and log into their web portal


You may need to do similar for live.co.uk and outlook.com


Sign in to apps with your Apple ID using app-specific passwords


Oct 6, 2024 4:24 PM in response to Big Dave 462

It may be that there is some port setting or other item that the server you are trying to connect with is refusing. My suggestion now is to go back into the Accounts>Server Settings pane. I previously had you uncheck the "Automatically manage connection settings" items. Now, I suggest checking these so that Mail can query the server on what more it needs.

Mail unable to verify account name or password

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