Unable to Download “Personal Voice” on macOS/iOS Despite Internet Connection

Question

Level 1

6 points

Unable to Download “Personal Voice” on macOS/iOS Despite Internet Connection

I am reaching out for assistance regarding an issue I am experiencing while trying to create a “Personal Voice” on my Mac Studio M2. I keep encountering a message that says, “Check Internet Connection – A one-time download of 233 MB is required to continue with Personal Voice creation,” even though my device is connected to a stable Wi-Fi network

Here are the steps I have already taken to resolve the issue:

1. Verified the internet connection and confirmed it’s stable.

2. Restarted the device multiple times.

3. Reset the network settings.

4. Checked for software updates and confirmed that my system is running the latest version.

5. Ensured that I have sufficient storage space on the device.

6. Checked iCloud settings to ensure proper synchronization.

Need any help you can provide,

Posted on Oct 4, 2024 9:38 AM

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Answer 1

Top-ranking reply

JoséJR

Level 1

14 points

Oct 4, 2024 6:20 PM in response to Aluckybeggar

I’ve been having this issue, I had a 12max, iPad Pro m2 and now a 16max and still cannot download the 233mb. I wish we could download it ourselves and then do the voices.

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Answer 2

BDAqua

Level 10

245,189 points

Oct 4, 2024 9:02 PM in response to Aluckybeggar

Are you running any VPN, Anti-Virus, or Cleaning apps?

We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.

https://www.etrecheck.com/

Give etrecheck Full Disk Access before running.

Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community

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Answer 3

Nov 7, 2024 4:34 AM in response to Aluckybeggar

I solved this mystery after finding out that you must have the passcode active (it was turned off) on your phone. This tells me it is a security-related issue on both the device and network.

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Answer 4

Macroy52

Level 1

5 points

Nov 5, 2024 5:20 PM in response to Aluckybeggar

Me too I was talking to Apple support today and we came up with the same conclusions. The network provider does not like how the 233 MB file looks so it will not send it. I was able to do this while using a WiFi connection a a airport in Chicago so I am pretty confident it is some kind of network security problem.

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Answer 5

BDAqua

Level 10

245,189 points

Nov 7, 2024 9:11 AM in response to TechWisdom

👍

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