You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Camera app of my iPhone 16 Pro Max keeps crashing

My camera app crashes every time (the app windows turns black). It did this with iOS 18.0 and it still occurs with the latest update (18.0.1). It doesn’t matter if I use the new Camera Control or not.


I have the iPhone 16 Pro Max (upgraded from the 15 Pro Max). I’ve forced-restarted the phone multiple times. In fact, I typically force-restart every night after I check for app updates and perform the updates. I’ve been doing this for years.


[Re-Titled by Moderator]

iPhone 16 Pro Max

Posted on Oct 4, 2024 10:09 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2024 1:25 PM

It happens to me too. I'm on an iPhone Pro Max using 18.0.1

The front camera freezes out therefore Face ID isn't working for me. The main camera turns out black. None of this happened on 18.0

19 replies

Oct 22, 2024 7:26 AM in response to SoCalMan

SoCalMan wrote:

My camera app crashes every time (the app windows turns black). It did this with iOS 18.0 and it still occurs with the latest update (18.0.1). It doesn’t matter if I use the new Camera Control or not.

I have the iPhone 16 Pro Max...[Re-Titled by Moderator]

I experienced this problem as well on my iPhone 16 Pro 256 GB phone. After several attempts to restart the Camera app I restarted my iPhone. Seems to have solved the problem as it has not happened again.

Oct 21, 2024 7:55 AM in response to SoCalMan

Same for me! I have a iPhone 13 Pro 128GB and immediatly after updating to 18.0.1 the iPhone camera app (and the flashlight) stopped working altogether. Until 18.0.0 everything worked perfectly.

When launching main camera the camera screen goes black and sometimes after 10 seconds it starts working and sometimes it doesn't, while the front facing camera NEVER started to work. The flashlight works 30% of the time and when it does after 20 seconds or so stops anyway.

This is the craziest and most absurd bug I ever had in so many years using iPhones! Especially since I can't basically use FaceID anymore and can't log on so many secured Apps. I REALLY hope Apple fixes this as soon as possible and if someone knows what to do please help us.

Oct 21, 2024 4:35 PM in response to SoCalMan

My camera also sometimes shows a black screen when I try to take a photo. When I take a portrait photo and review the photo the background is not blurred. Sometimes I’ll take a video and when I go to review the video it didn’t record. When I open the camera it’s always on x2 zoom. This update really messed up my camera. Also. Yesterday I got an error code saying that the camera parts in my phone were not recognized as genuine Apple parts but I’ve never had anything replaced on my phone. I never had any issues with my phone before the 18.0.1 update. Please fix this!!!

Nov 11, 2024 3:57 PM in response to SoCalMan

Update:

On October 15 I was given an appointment at an Apple authorized reseller. They checked my phone and told me it had a a problem with the sensor of the front facing camera. That the phone was under full warranty. It took a week for them to told me that the new sensor wasn’t working either, that maybe the problem was with the mother board, but that they needed to check with another new sensor first. Another week passed and they told me the problem was with the motherboard and that Apple would replace my phone with a new one. Two more weeks have passed wince this and they keep telling me that I should wait "a bit more".

It is very frustrating to pay a premium price for a mobile phone, just for it to fail up beyond the point of reparation after just 9 months of use, and then be another whole month without it.

I'm very dissapointed.

Camera app of my iPhone 16 Pro Max keeps crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.