Why does the on-screen keyboard appear when I have connected a physical keyboard to my iPad?

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Level 1

47 points

Why does the on-screen keyboard appear when I have connected a physical keyboard to my iPad?

Using a new iPad Air

iPad OS 18.0.1

Logitech Combo Touch (has physical keyboard)

Whenever I enter a text block such as this one, the on screen keyboard pops up, blocking the bottom half of the screen. Even when I want to type on my physical keyboard.

There is no way around this, if I disable the keyboard by pressing the keyboard key in the bottom right, the “cursor” is removed from the text box.

I’ve done a fairly extensive Google search and come up with no solutions.

Any suggestions?

[Re-Titled by Moderator]

Posted on Oct 8, 2024 2:19 PM

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Answer 1

Watzman Author

Level 1

47 points

Oct 14, 2024 9:35 AM in response to Watzman

What ultimately worked to resolve the problem was a troubleshooting email from the excellent Logitech support group.

The fix: Use the Logitech Control App to UPDATE THE FIRMWARE.

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Answer 2

Carol B.

Level 6

17,675 points

Oct 9, 2024 11:58 AM in response to Watzman

Google's AI suggested this:

To remove the onscreen keyboard, you can:

Tap in a text field to open the keyboard
Touch and hold
Slide your finger to Undock and release
To return the keyboard to its original position, touch and hold, slide your finger to Dock, and release

If this does not help, you may want to contact Logitech to see if they can help.

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Answer 3

Carol B.

Level 6

17,675 points

Oct 9, 2024 3:00 PM in response to Watzman

I wish I could help more. All I know is what I copied from AI. I have an Apple Magic Keyboard and am not familiar with the Logitech one. Hopefully someone here who has your combination of devices will step in. Otherwise, as I suggested, try contacting Logitech.

This discussion thread from someone with a similar problem may be helpful:

HOW TO DISABLE THE ONSCREEN KEYBOARD on i… - Apple Community

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Answer 4

Watzman Author

Level 1

47 points

Oct 9, 2024 1:12 PM in response to Carol B.

Thank you, Carol. When typing this reply, I did not see an Undock option. I tapped into this text field, then touch and hold, and no such option appeared.

If you meant touch and hold the keyboard button in the bottom right of the on screen keyboard, the only option that appears is “floating.”

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Why does the on-screen keyboard appear when I have connected a physical keyboard to my iPad?

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