Subscription Paused HBO MAX

Subscription was paused for hbo max and needed a payment update. I updated the payment through Apple Pay and the charge went through. HBO max account is still on hold and after talking to them they say only Apple can get my subscription unpaused. Need a little help.

iPhone 13, iOS 17

Posted on Oct 10, 2024 2:36 PM

Similar questions

Billing issue So I am expected to pay for an inactive subscription I cancelled weeks ago, when contacting apple i was told to pay it and request a refund which will only put me in this same cycle since I cancelled and no longer want the subscription. Ofc I can do nothing until it’s paid. Any advice other than pay it?
417 1
How do I resolve an unpaid third-party subscription through Apple Pay? I pay for a streaming service through Apple Pay. Apple charged me for that subscription on December 27, 2025. I verified my bank paid Apple the subscription on December 29, 2025. However, the streaming Service has no record of Apple paying them as of today, December 31, 2025. What can I do to resolve this? [Re-Titled by Moderator] Original Title: Apple charging me for a third party subscription but fails to pass money on to the third-party provider
270 5
App Store subscription billed 5 times, still no active subscription I tried to sign up for a premier subscription to a karaoke app. The first time it did not go through so I updated the card details. The second time the app store stated that the charge was successful but then the screen changed to “something went wrong”. So I changed the credit card in my account and had this issue repeatedly. Now I have one charge on one card and 4 on the other! For the same subscription. In the meantime I do not have access to the premium features in the app and the app is not in my list of subscriptions. I called Apple support yesterday to discuss and they said they understood that I only want one subscription (obviously). Today I got emails saying that I was not eligible for a refund! It is impossible to have 5 subscriptions on one app so this is maddening to say the least. Had no idea that Apple could behave this way. This is a very clear cut issue but they seem to be trying to charge 5 times for one subscription!
285 3

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Subscription Paused HBO MAX

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up