I can’t refund in app purchase

So in this game I own I bought 8 $10.00 purchases, I went to the the reportaproblem.apple thing and requested all of them but it said that none were eligible. Why is this? I want all of my money back, how can I achieve this?

iPhone 13, iOS 17

Posted on Oct 11, 2024 12:06 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 12, 2024 11:31 AM

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


  • Note this section from the terms document in the context of what was said in a previous reply: "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.


You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.


If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support



3 replies
Question marked as Top-ranking reply

Oct 12, 2024 11:31 AM in response to B0b126

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


  • Note this section from the terms document in the context of what was said in a previous reply: "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.


You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.


If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support



Oct 11, 2024 1:04 PM in response to B0b126

8 purchases were not done by mistake or are having an issue. Sounds more like you are trying to game the system and try out things and then if you don't like them try to get them refunded.


That's not the way it works.


Apple can refund honest mistakes and purchases where issues are clearly presented. They will definitely not refund 8 items in a row as that is clearly an attempt to abuse the system. No way you did not mean to buy 8 things, and njo way you are having issues with 8 different in-app purchases.


You will need to contact Apple support directly for these type of situations.


click here ➜ contact Apple Support for refund issues - Apple Support

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I can’t refund in app purchase

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