Iphone 15 Pro Max recognized by Windows 11 but not in iTunes

I wanted to backup up my My iPhone 15 Pro Max for the first time in iTunes. To my surprise, iTunes does not recognize it. I have tried multiple USB cords/ports (A and C), reinstalled iTunes, installed the iTunes non-MS Store version, restarted the phone, hard reset the phone, Reset All Setting (really annoying) and nothing seems to work. Windows recognizes the phone. I can see it in Windows explorer and all cables work. The phone charges when connected.

This is a basic function for iTunes so I cannot imagine it's a widespread spread problem. Has anyone run into this?

iPhone 15 Pro Max, iOS 18

Posted on Oct 12, 2024 3:58 PM

Top-ranking reply

varjak paw

Level 10

183,216 points

Posted on Oct 19, 2024 5:30 AM

Did you install the more recent three apps - Apple Music, Apple TV, and Apple Devices? If so, syncing and backup is in Apple Devices now.

If that's not the case, perhaps something here will help:

If your computer doesn't recognize your iPhone or iPad - Apple Support

Regards.

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Iphone 15 Pro Max recognized by Windows 11 but not in iTunes

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