Microsoft office Word 365 does not open

I recently upgraded to Sequoia 15.0.1 and cannot open Word reliably. I have trashed the whole Microsoft 365 package multiple times (clearly not the problem), emptied Caches (in the Library including Containers and all microsoft caches) and cannot open Word without it crashing. I searched all possible help from Microsoft Office online and there is nothing offered by Apple. I have never had difficulty with Microsoft Office 365 on my MACs and have used Apple for over 40 years so I am no neophyte. There is something in Sequoia that is incompatible with Office365 Word and Apple needs to address this immediately. Cannot get any work done.

Please help!

thank you

jerry

MacBook Air 13″, macOS 15.0

Posted on Oct 13, 2024 7:12 AM

Reply
8 replies

Oct 13, 2024 5:52 PM in response to jlermanmd

jlermanmd wrote:

I have used Apple for more than 40 years with Total AV and Nord VPN.

Neither of those products existed 40 years ago.

I have no viruses

Of course not. You're using a Mac. Why would you ever get a virus?

many other people are experiencing the same problem.

And, like you, there are running 3rd party antivirus products. Uninstall that and try it again.

Oct 13, 2024 8:44 AM in response to jlermanmd

jlermanmd wrote:

There is something in Sequoia that is incompatible with Office365 Word and Apple needs to address this immediately.

There may be something on your computer that is causing this problem. Can you post a crash report? This is one of those rare times when a crash report might be useful. It may help to show which subsystem is related to the crash.

Oct 13, 2024 8:52 AM in response to tbirdvet

tbirdvet wrote:

You are not alone:
Macos Sequoia 15.0 and office 365 - not r… - Apple Community

Don't believe everything you see on the internet. There's no way to tell what crazy things all those people are doing. And I mean that literally, they will get fighting mad if you even ask them.


For most people, there is no problem at all. Office 365 works fine in Sequoia, just as it always has.


But once someone gets it in their head that it is some problem with Microsoft Office, and there's Apple's problem to fix, they will sit on their hands and refuse even the smallest effort to debug the problem. They will dutifully apply each and every Office update and Apple OS update, getting further enraged when the problem never gets fixed.


All that the rest of us can ever say is, "there was a problem with Office?"

Oct 13, 2024 3:13 PM in response to etresoft

I have used Apple for more than 40 years with Total AV and Nord VPN. I have no viruses and NEVER had incompatibility issues until the day I upgraded to Squiia 15.0.1 and yes many other people are experiencing the same problem. I checked my Activity monitor and do not have any software scooping my CPU. I have deleted my Preferences Containers for Microsoft and cleared caches.

jerrold

Oct 13, 2024 3:25 PM in response to jlermanmd

Sounds same. My network is so damaged. 2 phones just taking photos and going crazy like all memory full , even when only Clock and some little apps are on. Removed what could but wrecced apps cannot remove. In Mac Safari sends ”Summary” log for many times a day RSA crypted. Mac was lost. Too match damage. If your Clock app is using 200gt memory somethings gonna go bad..

Oct 13, 2024 6:03 PM in response to tbirdvet

tbirdvet wrote:

I was not implying that there is something wrong with Office or Sequoia just referring to another link on same topic as info.

But that thread only has misinfo in it. It's 3 pages long. We don't have Apple Recommended anymore. There could be the perfect answer on page 1 and nobody will ever see it. By default, the sort order is "rank" and the only thing that will ever get an upvote is "Apple fix this!"

I have no issue with Office on any of my Macs.

So what are you doing differently than any of those people?


Unfortunately, these issues are the kind that usually can't be resolved. There's just too much noise. I'll still throw out an answer or an offer to help, but they rarely accept those. It's irrational, but in certain cases, people would rather live with a bug when they can blame it on Apple as opposed to making a change to fix it. Making a change involves accepted that they had done something wrong in the first place. For many people, that's simply a non-starter.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Microsoft office Word 365 does not open

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