I can't remove Matter Nanoleaf Lightbulb from my home.

Question

Level 1

4 points

I can't remove Matter Nanoleaf Lightbulb from my home.

The lightbulb in question stopped working as it should after an update. I thought removing it and then adding it again to Home would work, but it didn't. I then followed all the steps from Nanoleaf regarding a factory reset and tried re-adding the light to Home. Before I attempted to re-add the light, it shows as a nearby device. When I attempt to re-add the light to Home (after previously removing it) I get a "Device already exists in Home" error. I can't delete the device from Home. Now I have a light that I can only use with the Nanoleaf app - with no voice control or automation. I have many devices from many manufacturers with many scenes and automations, so I hope deleting my Home isn't the only solution.

Posted on Oct 14, 2024 4:56 AM

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Answer 1

Nov 6, 2024 2:12 PM in response to Woodszilla

Not sure if you got this fixed but I had the same problem. In a nutshell you need to get the broken device removed from your Matter accessories (and thereby keychain). To do this, go into settings on your iPhone / iPad and scroll down to Matter Accessories. Find the device (need to know serial number) click on it and choose Remove Accessory.

Hope that helps.

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Answer 2

Woodszilla Author

Level 1

4 points

Nov 11, 2024 9:11 AM in response to dragonattack

Thanks for the response dragonattack, I'm not sure if your response pertains to my query as I don't use Keychain. But, the issue did resolve when I updated my Home to iOS 18.1. I was able to re-add the light in question to Home. I didn't realize that Matter Accessories were viewable in Settings. Thanks for your response and I did learn something from it.

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Answer 3

osmang

Level 1

18 points

Nov 13, 2024 11:38 AM in response to Woodszilla

What do you mean by you updated your home to 18.1? Did you mean ios 18.1 on your phone? Another question is where is the matter settings as I cannot find? I have the exact same issue and cant solve it no katter what I tried.

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Answer 4

Woodszilla Author

Level 1

4 points

Nov 11, 2024 9:13 AM in response to Woodszilla

UPDATE: The issue resolved after updating when iOS 18.1 came out. I've heard that Matter devices can be problematic. I hope moving forward this isn't the case.

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