9 Replies Latest reply: Dec 10, 2011 7:06 AM by kimberleyallen
mdiroux3 Level 1 (0 points)
Ever since I upgraded to Safari 5.0.1 I can no longer play the videos on the Apple website or any other site that has similar embedded videos (e.g. cnn.com). The videos on YouTube and other sites play fine, but I have no clue why Safari won't even play on the Apple website. Has anyone been able to address this issue? I am using Mac OSX Snow Leopard (10.6.4).

Thanks in advance.

Macbook Air, Macbook Pro, Mac OS X (10.6.4)
  • Carolyn Samit Level 10 (103,365 points)
    HI and welcome to Apple Discussions..

    If you didn't repair permissions after updating Safari, try that.

    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done.

    Also, go to ~/Library/Caches/com.apple.Safari. Move the cache.db file from the com.apple.Safari folder to the Trash.

    Restart your Mac.

  • mdiroux3 Level 1 (0 points)
    Thank you for the information Caroline. I tried the steps you recommended and videos won't play on Apple.com. All I see is a still image of the video, but the play/pause button on the player is grayed out. On cnn.com only a black screen appears if I attempt to play a video.

    I could not find the cache.db file in the folder you mentioned. I did "reset Safari" before posting, so that might have something to do with the absence of that file. Do you have any other suggestions? Thanks again.

  • Carolyn Samit Level 10 (103,365 points)

    Open a Finder window. Select your Home Folder in the Sidebar on the left. Then open the Library folder, then the Caches folder then the com.apple.Safari folder.

    Move the cache.db file from the com.apple.Safari folder to the Trash.

    Relaunch Safari.

    Note. When you see a path such as this: ~/Library/

    The Tilde ~ character represents your Home Folder.

  • fboor Level 1 (0 points)
    i am having the same problem.tried everything but no luck this happen on both of my machines. imac 27' and macbook pro i7.
  • dmarnel Level 1 (0 points)
    This solved the problem for one of our Macbooks:

    1. Open Finder and find Safari in the Applications folder.
    2. CTRL-click (right click) on Safari.app and choose 'Get Info'.
    3. In the General section check the box next to 'Open in 32-bit mode'
  • Gee57 Level 1 (0 points)

    This solved my problem as well, thanks!

  • dutchmanager Level 1 (0 points)

    I solved this by these steps:

    Safari menu click preferences

    click extensions

    use the slider to dissable extensions (I noticed I had 2 for divx files running that I was not aware off)

    Refresh the page and the video's work again


    Hope this helps to solve other people's problem too.

  • kimberleyallen Level 1 (0 points)

    I have exactly the same problem which seemed to occur after installing a DivX update.  YouTube videos play without a problem but any embedded videos on webpages will not play, there is just the preview pic. The problem is not there on Firefox though, embedded videos play without a problem using Firefox.  I have uninstalled DivX and followed all the suggestions made by yourself and everyone else on here but nothing has fixed it.  I am also having problems playing videos stored on my computer, they keep stalling, don't play smoothly.  It's like the processor is busy but there is nothing else open.  Any suggestions greatly appreciated!

  • kimberleyallen Level 1 (0 points)

    Well I have spent ages trying to sort this problem out and I am getting nowhere!  I have uninstalled DivX, Flash, Real Player, repaired and verified disc permissions countless times, restarted countless times.  Reinstalled flash and real player and on the one hand embedded videos are now playing but I have the new problem that all videos, whether embedded or on YouTube, are now not playing smoothly, they stall and then catch up, making viewing very jerky.  It is now also happening with Firefox although not as bad.  Help!!