Why is my Epson EcoTank printing gibberish when connected to my MacBook Pro?

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Level 1

4 points

Why is my Epson EcoTank printing gibberish when connected to my MacBook Pro?

Epson Eco tank printing fine for nearly 3 years from my Mac computer and laptop, then suddenly out of nowhere started printing gibberish whenever I try to print anything (no matter where the print source is from i.e Email, canva, google.....ect) all gibberish.

When and brought a brand new epson eco tank because I thought my other had had its day, however this brand new one is doing the exact same thing.

Here is what iv tried:

Rang epson, who sent me the epson uninstall driver and then the reinstall driver of the updated version - did NOT solve the issue (after 3 calls with epson, they said they have no idea what's wrong and they cant help no more)

Unplugged anything else connected to the same WIFI - Still gibberish

Made sure all systems (printer and computers) are all updated to the latest firmware - still gibberish

Went through every single possible setting that I can see (even none relevant ones! Im that desperate) - still gibberish

Took the printer to a friends - It printed perfect!

I am at my wits end! Any suggestion would be highly appreciated as iv tried everything I can come across!

[Re-Titled By Moderator]

MacBook Pro 13″, macOS 12.7

Posted on Oct 16, 2024 5:30 AM

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Answer 1

Top-ranking reply

Jan Hedlund

Level 7

24,403 points

Oct 17, 2024 7:35 AM in response to Deeallen87

Thank you for the information.

It would probably be correct to assume that the printer as such is OK, since it worked when used with your friend's computer. To begin with, it should be possible to verify this (without a computer connection) at your home by simply printing a network connection report, a nozzle check pattern, or making a copy from the control panel of the printer.

https://download.epson-europe.com/pub/download/6599/epson659964eu.pdf#GUID-F66BD1C7-2AFA-4FD3-943C-C3D085E5ED26

You may also want to double-check that the printer connection to your Wi-Fi router is OK. Check all settings. If necessary, move the printer closer to the Wi-Fi router. Make sure that the printer is connected to the same Wi-Fi network (provided by the router) as the computers.

It should also be possible to test printing from the iPhone (via the Wi-Fi router). For this you may need a special app, Epson Smart Panel.

https://apps.apple.com/us/app/epson-smart-panel/id1477796092

The ET-2860 is listed as a supported model in https://support.epson.net/appinfo/smartpanel/guide/en/.

However, the ET-2860 does not appear to be an AirPrint-supported printer.

If necessary, a full power-cycle sequence may be worth testing:

Power off the Wi-Fi router, the Epson printer, the Macs, the iPhones, and all other devices/computers.
Wait two to three minutes.
Power on the router.
Wait two to three minutes.
Power on the Epson printer.
Wait a minute or two.
Power on the Macs, the iPhones, and all other devices/computers.

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