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lg tv not playing apple tv

Looks like a common problem, I have an LG OLED65B46LA which recently started the cannot download video, check your internet connection routine. Sometimes I get lucky and Slow Horses will load. Hmmm seems like the shop sold me a TV not fit for purpose, thus I will try and return TV to retailer for money back or upgrade. NZ has Consumer Guarantees Act which should cover me for this I hope. Snip fyi...

will keep you posted!

Most other developed countries must have similar laws protecting you, check them out.

iPad Pro, iPadOS 16

Posted on Oct 16, 2024 9:44 PM

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2 replies

Oct 17, 2024 5:45 AM in response to BrigidHD

I’m afraid that this Act will probably not extend to third party services on a TV, instead just for the TV hardware functionality itself. But feel free to try.


Sometimes I get lucky and Slow Horses will load.

So it does work, but not always. To me, that seems to point to a network issue. If the remote server doesn’t respond, or if the TV doesn’t receive that response, then content may not load. Probably not the TVs fault.

Oct 30, 2024 4:01 AM in response to BrigidHD

My wife found a workaround to this problem. Every time we try to play something it says something like: “Cannot play content, please check internet connection”. The solution that works 100% every time for us is, as soon as the content starts to load, hit the fast forward button and fast forward around 50 seconds, then press play. If you go too far you can rewind but if you rewind earlier than around 40 seconds the “Cannot play…” message pops up again. TBH, you don’t really miss anything, as c.50 seconds usually either falls somewhere in the recap or in the start credits. This is the only way we can get Apple TV to play on our brand new LG smart TV.

lg tv not playing apple tv

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