Apple ID

The information below is based on Apple's support article: Set up a recovery key for your Apple Account - Apple Support with quoted excerpts. Each section outlines the different situations and the strategies that may relate to use of a recovery key. If you are not familiar with trusted devices and numbers, see this support article —> Two-factor authentication for Apple Account - Apple Support

- If you still have access to your Apple ID and password but have lost your recovery key:

"You can generate a new recovery key from Settings or System Preferences on a trusted device." Refer to the steps in Set up a recovery key for your Apple Account - Apple Support about how to do this on different types of equipment (Apple equipment only).

- If you have forgotten your Apple ID password, have lost your recovery key, but still have access to a trusted device.

"you can try to regain access using your trusted device protected by a passcode." The process is outlined in this support article: If you forgot your Apple Account password - Apple Support This does not involve using a recovery key.

- If you have a forgotten password and you do not have access to a trusted device:

"you can use your recovery key, a trusted phone number, and an Apple device to reset your password."

- If you have lost your recovery key and have lost access to both your account and trusted items:

A recovery key is designed as an alternative to Account Recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) which is where Apple helps you regain access to your account. However, "when you generate a recovery key, you can't use account recovery." You can try to contact Apple (see: Contact Apple for support and service - Apple Support ), but to me the previous statement implies that setting up a recovery key excludes Apple from being able to do anything. Apple says: "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."

Apple ID : 我的ID被鎖了不能重置，只能輸入28位的金鑰可是我不知道鑰匙在哪邊有沒有辦法解啊？請幫幫忙

Re: My ID is locked and cannot be reset.

I can only enter a 28-digit key. But I don’t know where the key is. Is there any way to unlock it? Please help.

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請參閱 Apple 支援的線上文章：為您的 Apple 帳戶設定恢復金鑰 - Apple 支持

See Apple Support's online article: Set up a recovery key for your Apple Account - Apple Support

例如： 說：

Eg: says:

「當您產生恢復金鑰時，請列印一份副本或寫下來。將其保存在安全的地方，以便您始終可以存取您的Apple 帳戶。您可以將恢復金鑰的副本交給家庭成員，或保留複製到多個地方」。

"When you generate a recovery key, print a copy or write it down. Keep it in a safe place, so that you always have access to your Apple Account. You can give a copy of your recovery key to a family member, or keep copies in more than one place".

您可能需要詢問家庭成員是否有鑰匙的副本。

You may want to check with family members if they have a copy of the key.

您可以產生新的復原金鑰 ( 請參閱上面的文章 )

You can generate a new Recovery Key (see the above article)

如果您關閉恢復鍵，您可以使用帳戶恢復來重新存取您的 Apple 帳戶。

If you turn off the Recovery key you can instead use account recovery to regain access to your Apple Account.

請參閱：無法重設 Apple 帳戶密碼時如何使用帳戶恢復 - Apple 支持

See: How to use account recovery when you can’t reset your Apple Account password - Apple Support

一切順利 ：-）

All the best :-)