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Britbox subscription issue with The Bay on Apple TV

I have watched two series of The Bay on Britbox through Apple TV but now it wants to charge me to watch first episode of series 3. Why ?

[Re-Titled by Moderator]

HomePod, 17

Posted on Oct 17, 2024 6:23 AM

Top-ranking reply

Urquhart1244

Level 10

152,058 points

Posted on Oct 17, 2024 6:51 AM

It seems that in your case the Apple TV app got confused about the correct/intended content provider. You can tell it to correct that:

One time, try searching for “The Bay” through the Search tab. Find the resulting main page for the series, then navigate to S03E01. Click the description instead of the poster tile. Scroll down to How to Watch, then select your applicable BritBox subscription as content provider. This should update the correct link for your intended content provider in Up Next as well.

If that doesn’t work for a next viewing, then try removing the show from Up Next, then watch an episode through the BritBox channel or app, whichever applies to your subscription type, and that should freshly add the show to Up Next with the correct content provider too.

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Britbox subscription issue with The Bay on Apple TV

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