How to fix black and green lines on my iPhone 14 Pro display?

Black and green vertical lines all over the display.


[Re-Titled By Moderator]

iPhone 14 Pro, iOS 18

Posted on Oct 17, 2024 7:00 PM

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Question marked as Top-ranking reply

Posted on Oct 17, 2024 7:54 PM

onesh Said:

"How to fix black and green lines on my iPhone 14 Pro display?: Black and green vertical lines all over the display."

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Troubleshooting a Vertical on an iPhone:


I. Start with a Screenshot:

What happens when you take a screenshot? IF Photos is enabled in iCloud Settings, see if you see this error, when view in iCloud at https://www.icloud.com/photos? If so, then it is an issue with the iOS, if not, then it is a hardware issue, and you should get this serviced. Go Here: Take a Screenshot on iPhone - Apple Support


II. Get this Serviced:

If this is not shown in a screenshot, then get this serviced. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device).


A. To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


B. What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

1 reply
Question marked as Top-ranking reply

Oct 17, 2024 7:54 PM in response to onesh

onesh Said:

"How to fix black and green lines on my iPhone 14 Pro display?: Black and green vertical lines all over the display."

-------


Troubleshooting a Vertical on an iPhone:


I. Start with a Screenshot:

What happens when you take a screenshot? IF Photos is enabled in iCloud Settings, see if you see this error, when view in iCloud at https://www.icloud.com/photos? If so, then it is an issue with the iOS, if not, then it is a hardware issue, and you should get this serviced. Go Here: Take a Screenshot on iPhone - Apple Support


II. Get this Serviced:

If this is not shown in a screenshot, then get this serviced. You have a one-year, out-of-the-box, limited-warranty with this. So, see if it can be fixed, and if it would be of no cost to you (if found to be faulty device).


A. To Set Up a Genius Bar Appointment:

Set up a Genius Bar Appointment (GBA) at your local Apple Store.

  1. Siart here: Genius Bar Reservation and Apple Support Options - Apple
  2. Scroll down to the Bottom of the page
  3. Click the Get hardware help button
  4. Proceed from there as necessary.


B. What to Bring:

Important: Bring some notes, your original proof of purchase, and create a backup prior to bringing it in. Though not required, bring the power adapter along, in case theirs does not work.  See More here: Get your iPhone, iPad, or iPod touch Ready for Service - Apple Support

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How to fix black and green lines on my iPhone 14 Pro display?

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