my iphone 5 is disabled and i am unsure how to connect it to itunes

if anyone could help much appreciated

Earlier iPhone models

Posted on Oct 19, 2024 12:25 PM

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Question marked as Top-ranking reply

Posted on Oct 19, 2024 12:37 PM

You can use a computer to reset your device, as described in this article -->

If you forgot your iPhone passcode or your iPhone is disabled - Apple Support .

This will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article -->

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple Account primary email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple Account password - Apple Support


If you do not have a computer, use the link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 19, 2024 12:37 PM in response to katee177

You can use a computer to reset your device, as described in this article -->

If you forgot your iPhone passcode or your iPhone is disabled - Apple Support .

This will result in erasing the iPhone. You have no alternative. You can, however, restore it from a backup as described in this support article -->

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Some items will restore automatically once you make sure you are signed into iCloud (if you were using iCloud to sync these services).


Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple Account primary email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple Account password - Apple Support


If you do not have a computer, use the link Find Locations to find an Apple service location, or ask a friend if you can use theirs. This could be either a Mac, or a PC with iTunes. If your computer doesn't recognize your iPhone, iPad, or iPod, read this support article --> If your computer doesn't recognize your iPhone or iPad - Apple Support


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my iphone 5 is disabled and i am unsure how to connect it to itunes

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