iphone connects to wifi in setting but stays on LTE/5g - need help!

no matter what I try it will not shift to Wifi. Apps that need the Wifi pop a message saying I am not connected to internet or cellular (e.g. Kindle app will not download books to my phone). Note: all other devices in my home work just fine.


I have tried the following:

  1. turning Wifi off and on
  2. forgetting my network and then reconnecting.
  3. powering down iphone and then reconnecting
  4. Resetting my internet modem and restarting.
  5. Reset network connection (settings>general>reset iphone>reset network.
  6. combinations of the above (reset internet+reset network, etc.


it always connects to wifi in settings no problem but it doesn's actially connect and stays on the 5g/LTE.


anyone have a fix before I do a full factory reset?


iPhone 12 Pro Max, iOS 17

Posted on Oct 21, 2024 8:46 PM

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Posted on Oct 21, 2024 8:50 PM

Do you have a VPN app installed on your iPhone? Sometimes if a VPN app is having trouble connecting when on a wifi network, it can cause this type of behavior. If you do, try disabling the VPN (or deleting from your iPhone) and then connecting to wifi again.

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iphone connects to wifi in setting but stays on LTE/5g - need help!

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