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Slow to boot and slow running IMac Retina 5K 27-inch 2019

IMac Retina 5K 27-inch 2019 with 3.1GHz 6 core Intel core i5 with Sequoia

And I recently upgraded to 32GB 2667 Mhz DDR4


My problem is that it’s running very slowly and is very slow to boot - 5-9 minutes.  It also is very slow to open apps and I have a lot of spinning beachballs.  It’s not a new problem – it’s just got gradually worse.


I recently changed my time machine back up to a new WDMyCloud (replacing an old version) and the first back up took over a day and a half.


I have tried uninstalling my old university VPN and the One Drives associated with my old university and work accounts and stopping extensions running when it first boots.  The only login item is checking for software updates.  I have also tried starting in safe mode and then rebooting.  It’s still slow.  I am attaching the EtreCheckPro report and would be grateful for any suggestions.

iMac 27″

Posted on Oct 22, 2024 5:27 AM

Reply
12 replies

Oct 22, 2024 7:21 AM in response to teresafromtamworth

Uninstall Trusteer per their directions , then run etrecheck again to see what chaff it left...


Start with this...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


You can use Drive DX to possibly get a better view of Drive health…

https://binaryfruit.com/drivedx



Oct 23, 2024 1:03 PM in response to teresafromtamworth

Run another EtreCheck report so we can make sure you removed all of Trusteer.


At one point, Trusteer engineers participated here due the the large number of Mac users struggling with Trusteer/Rapport. At that time it typical only affected Safari performance. Then IBM bought the company, their enginnering presence here disappeared, and things got worse, going system-wide.


This:


2024-10-18 15:13:01 photoanalysisd High CPU Use (2 times)

First occurrence: 2024-10-17 15:15:18can caue slowness but is easily addressed. See:


https://apple.stackexchange.com/questions/310594/what-is-photoanalysisd-and-why-is-it-using-77-of-my-cpu


several of the hihg CPU usage flags relave to Spotlight and its indexing routines. You can reduce Spotlight's workload by going to its setting and limitng wha tis indexes. About 80% of what is indexes does not need indexing.


Spotlight settings on Mac - Apple Support


Remove the following items from your User Login items:

  • Amazon Music
  • Apple Software Update

Those have to phone home and can cause slow startups


Your Fusion Drive numbers to not show any notable issues.



Oct 22, 2024 8:10 AM in response to teresafromtamworth

+1 on Trusteer being removed. To learn why please continue reading:


Trusteerr is considered malware by most experienced users on these forums. Mac OS is catlike in that it cleans itself, Mac OS does not benefit from nor does it require any of the following types of third party apps:


·      Antivirus Apps

·      Cleaning Apps

·      Security Apps

·      VPN Apps

·      Maintenance Apps


What these types of apps do is the exact opposite of what users want. They make Mac OS slow, appear buggy, can damage Mac OS and sometimes create unwanted behaviors. In short, they are really bad news! All that Mac OS needs in order to remain secure and fast is to keep Mac OS up-to-date and restart the computer about 1x per week and that's it!


So the first order of business for your computer is that you need to locate the developers. uninstall instructions for Trusteer and please uninstall it. Because Trusteer is pretty nasty stuff it tends to leave parts behind after being uninstalled, a testimony to how poorly written the app is! To fully ensure you have uninstalled it please download the free version of FindAnyFile directly from the developer. Then have it search your system for the following:


·      Trusteer

Oct 23, 2024 3:06 AM in response to teresafromtamworth

Thanks for the advice. I have uninstalled Trusteer, downloaded Find Any File and deleted the bits that were - as you predicted - left behind. I rebooted in safe mode and then rebooted in normal mode.


Unfortunately I still have an issue. Before deletion, my log in time to log in and open safari was 11.5 minutes. After the above, it was 10 mins 18 secs. Everything is still running slowly. For example, my Word app, opens and tells me there are no recent files and then about 10 seconds later the list comes up..


I have also run Drive DX and it is telling me there is no problem with my drives.


Any further suggestions gratefully received.

Oct 23, 2024 3:16 PM in response to teresafromtamworth

Okay, when you ran the DriveDX it only tested the small SDD portion of your Fusion Drive. I should have advised you to ensure that the HD portion of your Fusion Drive should be tested and not the SSD. This is critical as the SSD rarely fails and the HD portion of the Fusion Drive is almost always the culprit of failure!!!!!!!!


If you are confused, that may be because you don't know what a Fusion Drive is. It was Apple's "budget" response to speeding up a traditional HD system between 2012-2019 Macs. A Fusion Drive is made up of a very small SSD and a traditional HD that are fused together with software. As mentioned the SSD's tend to be reliable but the HD's tend to fail anywhere from about 5 years old or anytime after that. This is why it is critical to run DriveDX on the HD alone. If for some reason you cannot figure out how to do that, please take the computer to your local independent Apple Authorized Service Provider to be professionally diagnosed, DO NOT take it anywhere else like the local PC repair shop ONLY take it to an Apple Authorized Service Provider!

Oct 23, 2024 4:11 PM in response to teresafromtamworth

RAM


It looks like you had enough RAM at the time that you ran the report, in spite of the report's claim that applications were using a lot of RAM.


There was 10.01 GB that was completely free, and another 7.93 GB holding cached data that could be dumped, on demand. So, plenty of free RAM. Swap used was 0, indicating that you had never run out of real RAM and forced the computer to simulate extra RAM, at the cost of much, much slower accesses to the disk.


If you do things like running heavy Photoshop workloads (lots of "stacking" of layers or "stitching" of panoramas), running Windows inside of a virtual machine, etc., then you might want to run Activity Monitor and look at what the Memory section says while you are running the heavy workload. Otherwise it sounds like RAM is not the problem.


Virtual Memory Information:
Physical RAM: 32 GB
Free RAM: 10.01 GB
Used RAM: 14.06 GB
Cached files: 7.93 GB
Available RAM: 17.94 GB
Swap Used: 0 B


Startup Drive


If the internal drive is not actively throwing errors that crash the Mac, and cleaning up the software installation does not speed up the Mac as much as you want, you might consider getting an external SSD to use as a startup drive.


Details:


Your Fusion Drive has a very small SSD. Originally all Fusion Drives – including 1 TB ones – included 128 GB of SSD space. In Late 2015, Apple cut the amount of SSD space in 1 TB Fusion Drives from 128 GB to a miserly 24 GB, and from that point on, 1 TB Fusion Drives had only 24 – 32 GB of SSD space.


It is prime real estate, but there is not nearly enough of it.


An external Thunderbolt 3 / NVMe SSD will blow away that Fusion Drive – and my guess is that even external SSDs that use USB-C (USB 3.1 Gen 2) / NVMe or USB 3.0 / SATA could deliver better performance overall, since they will storing everything on prime real estate, not just a fraction of the stuff that could benefit from it.

Slow to boot and slow running IMac Retina 5K 27-inch 2019

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