Why am I getting charged for the free educational promo’s Apple Pencil?

I ordered an iPad Air in Hungary using the education discount free Apple Pencil promo. I was charged for the iPad at first, paid in full, and then for the Apple Pencil that was meant to be free later. I ordered within the time frame of the promo. The Apple Pencil charge declined and they ended up shipping just the Apple Pencil. I’ll attach below some pictures. I have reached out to support but nothing still. Note: I paid full for the ipad already.