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How to get a refund from an apple subscription

I need to know where I can get help to refund me with the app that I subscribe to that should be free. 


I already asked on the website for a refund twice, and it was denied. 

I contacted customer service with my concern, but they mentioned the policy and the decision of Apple was already final. 


John, the senior supervisor. I was advised to contact the developer of the app, but I saw on the app that if I wanted to get a refund, I needed to contact Apple.

This is not good; calling cust service is not helpful at all. I know that they can do about it. They just don't want to.


I hope that Apple will change the policy about the refund process. 

That money that I paid on that app can pay my other bills. This is so disappointing.

iPhone 7 Plus, iOS 15

Posted on Oct 23, 2024 12:04 AM

Reply
2 replies

Oct 23, 2024 3:45 AM in response to jclndes

Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

If you subscribed to this in the EU from a third party, see: About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support instead.


Notes:

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• Deleting an app does not cancel a subscription.

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support


How to get a refund from an apple subscription

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