How to remove old Eduroam credentials from my Mac?

I was previously using University wifi eduroam with certification. However, I have shifted to a new university where their wifi is also named eduroam, but it doesn't use certification. I think I was careful to remove certifications in the Keychain Access, but new eduroam is not connected. I have noticed that it is shown in 802.1X: eduroam_TLS eduroam. Authentication TLS; Trusted certificate: Trusted certificate.

I was careful to remove all credentials relating to the previous university link or eduroam in KeyChain. I have not removed globalSign certificate (as mentioned on the university webpage) because it was not linked to eduroam or previous university connection. I am fearful that deleting all globalSign may cause other issues.

Kindly help!

[Re-Titled by Moderator]

MacBook Pro 16″, macOS 14.6

Posted on Oct 23, 2024 4:30 PM

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3 replies

Oct 24, 2024 6:57 AM in response to humayoun240

you need to be more assertive, press your Help team and not take "I personally do not know" for an answer. Ask for referral to the person who sets up and maintains EduRoam.

Also, don't LEAD with "I had this set up differently", lead with "Mine does not connect. I need it to connect".

Oct 23, 2024 6:06 PM in response to humayoun240

The Help Desk at your school knows more about issues like this than most of the users here, who may have never encounted EduRoam in any way.

humayoun240 Author

Level 1

6 points

Oct 24, 2024 1:47 AM in response to Grant Bennet-Alder

I have asked our school IT team, but they also seem clueless about this issue. That's why I have posted here.

Thanks for the reply.

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How to remove old Eduroam credentials from my Mac?