You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Help rebooting system that was mistakenly erased

I tried to do a restart holding the R button but unfortunately, I do not have a backup drive. I thought I did but it turns out it’s the back up drive for my older computer that has El Capitan on it so that does not help me. I need to update the system, but it was my father‘s computer that he gave to me and he forgot his password so the App Store won’t let me upgrade to the latest version. I tried to wipe it clean to start over and now it does turn on, but I can’t seem to get it to do anything else. I just get the usual window with the options. I can get on the internet, but because I don’t have the latest version of Safari, the browser is out of date and it won’t let me do anything.


I was hoping to make an appointment and bring it into the genius bar unless somebody has a better idea.


thanks

iMac 27″, macOS 10.13

Posted on Oct 24, 2024 8:37 AM

Reply
2 replies

Oct 24, 2024 9:16 AM in response to EQ_Video

It's Command-R to restart in Recovery Mode, not just R. But if you've tried Command-R and it won't start up to a recovery partition, try Internet Recovery, Option-Command-R. Sorry, I have no idea what you mean by "the usual window with the options".


Without knowing the specific model of Mac you're working with and to what point you're getting when things break down, we can't really give more in the way of suggestions.


Regards.

Help rebooting system that was mistakenly erased

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.