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Rubytaylor22 Author

Level 1

4 points

my account has been disabled in the app store and ITunes

whenever I try to download or update a app it says your account has been disabled in the App Store and ITunes.Can u do anything about it ?

iPhone 11, iOS 18

Posted on Oct 25, 2024 3:07 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,811 points

Posted on Oct 25, 2024 10:07 AM

Hello,

If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support

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my account has been disabled in the app store and ITunes

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